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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Fully booked and didnt want to help
Homeless people around the property.
Never again Wasn’t happy at all we ask for a nonsmoking room the restroom counter had cigarette burns . First morning found died roaches on the floor . Front desk no one is ever there only a sign saying they’ll be back . Every time I go up had to wait 30mins or more for someone to show up . I told them about the bugs they act surprise . When we check out was told won’t get our deposit back til they check room for any damages. Everything in that room looked if a dog bite all the furniture. We took pictures of everything when ... read more
Never stay here again . We ask for a room that didn’t smell like cigarettes. In the restroom the counter had cigarette burn marks all over. First morning found two dead roaches on the floor I told the front office she was surprised . You can see out the bottom of the front door. Every time I went to the front office had to wait at least 30 minutes there was no one upfront, except a sign saying I’ll be right back. Some of the door looks of they were kick in room 139 . They’re so picky when we checked out. Was told we’ll get o... read more
First rom I was given, had the ceiling in the bathroom inside the shower. It had fallen down. Second room i found insects dead the next morning.
They don’t have a clue about customer service
Business response:
Dear Mike, Thank you for sharing your thoughts. We’re sorry your experience didn’t reflect the level of service we strive to provide. Your feedback is important and will be shared with our team as a reminder of the importance of treating every guest with care and professionalism. We are always working to improve and would welcome the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Stalkers As Usual
Business response:
Dear Jessica, Thank you for sharing your concern. We are deeply sorry to hear you felt uneasy during your visit, and we take matters of guest safety and comfort very seriously. Your feedback will be shared with our team for necessary improvements. We understand how important peace of mind is when traveling, and we regret that this was not your experience. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide a more reassuring and pleasant stay in the future. Sin... read more
Stalkers As Usual
Business response:
Dear Jessica, Thank you for sharing your concern. We are deeply sorry to hear you felt uneasy during your visit, and we take matters of guest safety and comfort very seriously. Your feedback will be shared with our team for necessary improvements. We understand how important peace of mind is when traveling, and we regret that this was not your experience. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide a more reassuring and pleasant stay in the future. Sin... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.