Extended Stay America - Sacramento - White Rock Rd.

Fernando 

on Expedia

a year ago

Worst Place Ever Hotel service worst EVER . Dirty room & when it was time to check in the told me my room need to be cleaned & come back in 1hr . Came back to check In they took 15min to come out help me check in . Room A/C stays on & NO heater . No soap & shampoo. Phone doesn’t work to call front desk . Beds are old & uncomfortable . Tv didn’t have remote . Has to walk down few time to front desk to get soap , remote , complain heater Definitely not a place to stay 

Emilie 

on Expedia

a year ago

During my 3 night stay I saw three rooms, and they all had issues. 1st room had a very potent casino smoke smell and a very loud beeping smoke detector. Upon telling the receptionist she moved me to a different room directly under the previous room. That room also smelled very strongly like a casino and I could still hear the beeping from the room upstairs although the sound was diminished. I ended up turning the AC on, opening the windows and turning the stove vent all on and leaving them on to try and circulate some non sm... read more

David 

on Expedia

a year ago

Horrible. The 1st room smelled like someone died in it. The 2nd room was almost as bad. I left. Did not feel safe in the parking lot. 

yevgeniy 

on Expedia

a year ago

Dirty Not pleasant Rooms are dirty 

Homayoun 

on Expedia

a year ago

Air condition wasn’t work properly heat was 204, shower tub was clouded and there is no bottle water even for sale, you can see cockroaches. 

Gabriel 

on Expedia

a year ago

I really tried to work with staff on issues with the room. I went to wash my hands in the sink and water was pouring out of the p-trap. The AC was broke and it was miserably hot in the room. The room smelled like cigarette smoke. I spoke to the clerk who offered to get me another room the night I checked but it was so late that night, I offered to come back the next day for it. When I came back, she rescinded the offer and told me to contact Expedia for a refund even though I just paid the property at check in. There was tra... read more

Lawrence 

on Expedia

a year ago

room smell of cigarette smoke.