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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
We booked a two room suite through Expedia. When I got here they said did you book 2 rooms and I said no. And they said oh if you book through Expedia and you booked a room with two beds and we don’t have one we give you two rooms. Which didn’t work for me I was with my daughter. They also told me that there was a couch in the room with the bed and that they could bring me blankets and a pillow. When we got into the room, there was just a chair and a bed no pull out couch. The bathroom sink had some type of sticky substance ... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re glad to hear that our front desk staff provided friendly service, though we regret that the room arrangement and cleanliness did not meet your expectations. Your feedback about the miscommunication with the third-party booking and the condition of the room is important and will be reviewed internally to help improve accuracy and housekeeping standards. We understand how frustrating this must have been, especially when traveling with family, and we trul... read more
I was very disappointed with this booking. I arrived and was told my reservation was cancelled. I did not get any message about this.
Business response:
Dear Guest, Thank you for your feedback. We sincerely regret the disappointment you experienced with your reservation. Please know that we are committed to addressing guest concerns and continuously improving the quality of our service. Sincerely, Hotel Management
Nobody was working rooms stink
Business response:
Dear Joseph, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Poor front desk attendant
Business response:
Dear Francisco, Thank you for your review and for choosing to stay with us. We are truly disappointed to hear that we did not meet your expectations for outstanding service, which we are typically known for. We hope to have another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management
Rude receptionist. When I got to the office it said out to lunch I heard people talking in the background I said hello I was actually waiting there for 10 minutes with nobody coming out to help me I proceeded to wait and then went outside and came back inside and the receptionist was there she said I’m on my lunch. You bothered me. You interrupted my lunch. She was so rude. I never experienced this much rudeness in my whole entire life. from someone that needs to be professional. like a proceeded to tell the lady because she... read more
Business response:
Dear Gerardo, Thank you for your feedback about your recent visit. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.