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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Broken lock front door Bathroom door Handel broken No kitchenware none Ac did not work
Business response:
Dear khurram, Thank you for your feedback. We’re sorry to hear about the maintenance issues you experienced during your stay with us. These are not the standards we aim to provide, and your comments have been shared with our team to ensure these matters are addressed promptly. Additionally, kitchenware for your suite can be obtained from the front desk to maintain cleanliness. Our team is ready to deliver these items directly to your suite upon request. We greatly value your feedback and will ensure that our front desk staff... read more
Run down. Unsafe. Not very clean. Very good staff. Just not enough of them.
Business response:
Dear Josh, Thank you for your feedback. While we are pleased to know the team made a positive impression, we regret that other aspects of the stay did not meet expectations. Your comments will be shared internally as we continue to work on improving the overall guest experience. Sincerely, Hotel Management
Very ghetto and a lot of homeless staying there
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay. Sincerely, Hotel Management
I wil NEVER DO businesses with Extended stay ever agsin
Business response:
Dear Guest, We’re truly sorry to hear about your experience. It’s disappointing to know that we did not meet expectations. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
We checked in around 3pm and we were told that we were not in their system but she made a way and we went to our room. - 337. The carpet had so much stains on it- name it - coffee , shoe marks, white spots and one part by the table had a massive red soda spillage! The faucet in the kitchen area was leaking and no matter how much you tighten it - nothing happened. The sheets smelled bad, as if someone had just slept on it! The worst part was the bathroom - the sink was dirty and stained as well. The bathtub was the ultimate w... read more
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the overall experience you encountered. What you described is far below the standards we aim to provide, and it’s unacceptable that the room was not properly cleaned or maintained before your arrival. Your feedback has been shared with the appropriate teams so that these issues are addressed thoroughly. Thank you for bringing this to our attention. Sincerely, Hotel Management
At the time of my checkin a reception lady looked busy and not very welcoming. I am very tolerant with this, it can be a bad day or anything. However, she was just quick to give me a key, then she turned and headed to some back room. I had to stop her and inquired her about where is my room located, wi-fi, breakfast. Then, it's non-smoking area and rooms. But the room was just soaked with the tobacco smell. i could not sleep the 1st night. So after my 1st night, I just checked out and found another hotel.
Business response:
Dear Guest, We sincerely regret to hear about your experience and are truly sorry that your stay did not align with your expectations. We apologize for the lack of attentiveness at check-in and the condition of your room. Thank you for bringing these issues to our attention. We will take immediate action to address these issues and enhance the quality of our guests’ experiences. Sincerely, Hotel Management
Unreliable
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Your comments are noted and will be used to help us improve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.