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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Road Runner Nice loacation. Clerk is very friendly. Room is clean and comfortable. Excellent hotel for the money wise.
Business response:
George - Thank you for taking the time to write a review of your stay. I am so pleased to know we were able to accommodate you with an excellent lodging experience. I am also happy to hear that our staff was extremely friendly and helpful during your time with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The room was not well cared for. It looked nothing like pictures. There was a metal spring bed frame. Not like normal hotels. TV was broken. Floor was dirty. Building smelled like urine and cigarettes.
Business response:
Dear Richard, We sincerely apologize for the condition of your accommodations during your recent visit; it is our priority to maintain high standards of cleanliness and comfort. We understand how disappointing it must have been to encounter issues with amenities that do not reflect our commitment to guest satisfaction. We appreciate your feedback and will address these concerns with our team promptly. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for yo... read more
The whole place smells like simmering dog food and has the ambiance of despair and divorcees. Broken down cars in the parking lot with piles of leaves around them. I felt like they should have a bowl in the lobby filled with complimentary antibiotics and tetanus shots. Had to move rooms twice to get one with 1. a working TV and 2. that didn't reek of cigarette smoke. Eventually settled on one that didn't stink but the TV didn't work. The desk lady was nice and tried to help. She was the one bright spot in a pretty disappoint... read more
Business response:
Dear Jeff, Thank you for sharing your experience with us. We sincerely apologize for the unpleasant environment you encountered and understand how frustrating this must have been for your getaway. We will certainly address the issues you mentioned regarding the condition of the rooms and the facilities to ensure a more pleasant stay for our guests in the future. On a positive note, it’s great to hear that our front desk staff left a good impression with their service; we value their dedication and will make sure to acknowled... read more
Plenty to do.and see
Business response:
Dear Alexis, Thank you for taking the time to share your feedback. We are glad to hear you found the area engaging, with plenty to explore. At the same time, we apologize if any aspects of your stay did not meet your expectations, as guest comfort and satisfaction are our priorities. Your comments have been shared with our team to help enhance future experiences. We hope you will consider revisiting us so we can provide a more seamless and enjoyable stay. Sincerely, Hotel Management
Checked in room was smelly and dirty. Left key and left property
Business response:
Dear Brian, We sincerely apologize for the condition of the room you encountered upon arrival. The experience you described does not reflect the standards we strive to uphold, and we regret that you felt the need to leave immediately. While we understand how disappointing this must have been, your feedback is invaluable in helping us address areas needing urgent improvement, particularly in housekeeping and room preparation. We are taking immediate steps to ensure future guests receive a clean and welcoming environment. We h... read more
Don't stay here The hotel was extremely rundown. This place needs to be completely gutted and remodeled. The kitchenette had nothing in the drawers or cabinets, not even soap. There was no shampoo or conditioner in the bathroom, only a bar of soap. It looked nothing like the pics online. Seedy people lurking around. Only positive was the front desk guy was nice and the refrigerator/freezer was really cold.
Business response:
Dear Mamie, Thank you for taking the time to share your experience with us. While we are glad our team member provided a welcoming interaction and that your refrigerator was functional, we are deeply sorry the overall condition of the room and amenities did not meet your expectations. Your feedback regarding the state of the kitchenette, bathroom supplies, and surrounding environment has been shared with our team to address these concerns promptly. We sincerely apologize for the inconvenience and disappointment you experienc... read more
Aweful. I booked this hotel, called the hotel to double check the address. When I arrived I was unable to gain access to the hotel and the lobby was shut down with no workers available to check me in. I had to get an uber back to the airport. Tried to contact the main line before leaving the premises and was hung up on. Now disputing this charge with my credit card.
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,065 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.