This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special It is a good location, the room is clean and the price is reasonable
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we did not exceed your expectations. Moving forward, our staff will be doing all they can to provide every guest with outstanding customer service. Still, we are pleased to hear that we provided you with a clean room at a great value in a location convenient to your needs. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Quick one night stay, Kitchen in room was nice, breakfast was disappointing.
room for improvement Front desk staff weren't friendly at all. Wasn't I'd'd for an extra key. They asked if I was (my name) and gave me a key. Also they said room numbers out loud. Friendliness and safety shoould be discussed at this location.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our front desk staff did not follow proper procedures in identifying our guests prior to issuing keys. To prevent this from happening again, my team has had a refresher course on our policy and procedures. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Minimal but OK This hotel is clean enough but not much more than that. The "Grab and Go" breakfast is self serve coffee (Sanka packets for decaf), packets of oatmeal, apples, granola bars and muffins. There are no plastic cups or toiletries provided in the restroom. The kitchenette was clean but empty. You need to ask for everything at the front desk (not really even a lobby). I was looking for inexpensive and that's what I got.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room was not stocked with plastic cups or toiletries. To ensure that a situation like yours does not happen again, my team is making sure to speak with housekeeping about properly stocking the rooms. Due to our new cleaning process, we do not keep kitchen equipment in guest rooms. Upon check-in, we notify all guests that we have a customizable package of dishes and utensils. Once we are notified that our guest requi... read more
Nice stay It was a nice stay.
Nice Stay It was nice.
Nice stay Over all it was nice
Sandy getaway! It was good
Business response:
Martin - I appreciate you taking the time to write such a great review. I am glad to read that you were pleased with a comfortable "home away from home" experience at Extended Stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.