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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROOM WAS DIRTY. FACILITY WAS DIRTY. WHEN CHECKING IN, NO ONE WAS AT THE FRONT. WAITED FOR 20 MINUTES
Business response:
Dear Kassey, We sincerely apologize for the cleanliness issues and the delay at check-in. Providing a clean and welcoming environment is our priority, and we regret that we fell short during your stay. We are addressing these concerns with our housekeeping and front desk teams to prevent future occurrences. Your experience is important to us, and we appreciate your patience. We hope to have the opportunity to provide a better stay next time. Sincerely,Hotel Management
This is a transitional housing property. Front desk is closed 10:0 pm - 9:00 am. Double bed room had 1 towel and 2 wash cloths, no hand towels yo be had, period. It had a kitchenette with no dishes, flatware or anything; but they’d sell a set at the desk! Not a hotel we it’s a kitchenette, if that’s what you want for a shorter stay.
Business response:
Dear Michael, We apologize for any inconvenience you experienced during your stay. We understand that having the proper amenities is important, and we are sorry for the lack of towels and kitchenware in your room. Our front desk hours are designed to accommodate our guests, and we appreciate your understanding. We are continuously working to improve our guest experience, and your comments will be shared with our team. We hope to have the opportunity to welcome you back in the future for a more comfortable stay.Sincerely,Hote... read more
The freakin’ smoke alarm detector went off at 6:00 am way before I planned to wake up. I had a 16-hour drive to get to Sandy and then a 6-hour drive to get back to my home in Gypsum. I couldn’t tell the front office because they open at 9:00 am. I have a recording of the decide going off…ugh!
Business response:
Dear Omar, We sincerely apologize for the inconvenience you experienced with the smoke alarm going off early in the morning. We understand how frustrating this must have been, especially during such a long trip. We appreciate you bringing this to our attention, and we will certainly investigate the matter to ensure it is addressed promptly. Our goal is to provide a comfortable and restful stay, and we regret that we did not meet your expectations this time. We hope you will give us another opportunity to serve you better.Sin... read more
Was not cleaned upon arrival, really dirty. Hotel did have a bad odor throughout. Checked in and checked out within 10 minutes. I do not suggest
Business response:
Dear Tylee, We sincerely apologize for the cleanliness issues and odor you experienced during your stay. This is not the standard we aim to provide, and we take your concerns seriously. Our team will address these matters to ensure improvements moving forward. We regret that your stay was not as expected, but we appreciate you bringing this to our attention. We hope you’ll give us another chance to provide a better experience in the future. Sincerely,Hotel Management
This place was gross from the front door to the room which had bed bugs.
Business response:
Dear Johnathon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Might as well have been a murder motel…. It was pretty bad…. I should have spent a few extra bucks and stayed someplace I was more familiar with. The hotel, inside and out smelled like cigarettes and cat pee! The room looked like it hadn’t been vacuumed in who knows how long. The room I paid for was supposed to be a king bed, but was a queen. The toilet was backed up and when I asked the staff, they handed me a plunger. The pillows were tiny and didn’t do much. And the heater/ac unit was so damn loud I couldn’t even hear mys... read more
Business response:
Dear Jai, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the unpleasant odors, housekeeping concerns, and maintenance issues with the toilet and HVAC system. This is certainly not the experience we aim to provide. Your comments are being taken seriously, and we are addressing these concerns with our team to ensure improvements are made. We regret that we did not meet your expectations and hope you will reconsider staying with us again in the future. Sincerely,Ho... read more
Worst experience ever. When we asked for table or cook ware, utensils etc for the kitchen they said we had to purchase them. Nothing at all to use in the kitchen is provided.on top of that had to pay a pet fee that we were not told about or have ever had to pay at a “pet friendly” hotel. The registration counter (front desk) actually closed down at 7pm. I mean the blinds closed the door locked and no staff to assist with anything. You’re on your own. I’ve never seen anything like it. Definitely a low class hotel. One star! I... read more
Business response:
Dear Rod, Thank you for your feedback. We deeply regret that your stay did not meet expectations and apologize for any inconvenience caused by kitchenware availability, pet fee communication, and limited front desk hours. This is not the experience we aim to provide, and we are addressing these concerns with our team to improve our services and communication. Your input is invaluable in helping us enhance the guest experience, and we hope to earn your trust in the future.Sincerely,Hotel Management
2 star hotel
Business response:
Dear William, Thank you for your feedback. We understand that you felt our property did not meet your expectations for a 2-star hotel. Our goal is always to provide a comfortable and value-driven experience for our guests. We appreciate your comments as they help us identify areas where we can improve. We hope you’ll give us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
K
Business response:
Dear Penny, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality to every guestSincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,065 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.