This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Issues with the stay. I never saw housekeeping once. Found out after talking to the front desk housekeeping only comes 1 every 14 days. This is horrendous due to sanitation concerns. Non smoking room was asked for and even though it was labeled as non smoking it smelled strongly of different smoking types. Rust on the kitchen sink. Bathroom sink didn’t drain normally. Shower head was broken. Poop from dogs/humans outside the front door. Room trash was never emptied. Towels never replaced. Bed never made. Fire alarm went off ... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, as these matters fall far short of the standards we strive to maintain. We understand how concerning the lack of housekeeping and maintenance lapses can be, and we regret the impact this had on your comfort and safety. Your observations regarding the room and the disruption caused by the fire will be reviewed internally to ensure immediate attention. Guest satisfaction and safety are our top priorities, and your feedback is invaluable in help... read more
Cuando llegamos al hotel el lobby estaba cerrado no había personal para darnos nuestra llave había un teléfono para que marcaras si llegabas después de las 10 pm a hacer el check in pero nadie nos contestó yo reservé mi estancia a las 11 de la noche porque estábamos manejado e íbamos a llegar solo a dormir para seguir nuestro camino y cuando reserve nunca se me comunicó que el lobby cerraba a las 10 pm terminé llendome porque nadie nos dio acceso a la habitación
Business response:
Dear Guest, We are very sorry to hear about the difficulty you experienced upon arrival and understand how frustrating it must have been, especially after a long drive. We also apologize for the lobby closure and the lack of response to the after-hours phone, which left you without access to your room. This is a rare occurrence, and we regret any inconvenience this may have caused. Your feedback has been shared with our team to review the matter and ensure a smoother experience for future guests. We hope you will consider st... read more
After being on the road all day I went to check in at the hotel and the doors were locked and they had no one to check me in. They did not answer their phone. I ended up making a reservation at quality inn down the street with no problem. I don't know who's going to see this but someone owes me a refund
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the inconvenience you encountered and understand how disappointing the situation must have felt. Your comments have been noted, so we can review what occurred and work toward improving guest support moving forward. We hope you will consider giving us another opportunity to offer a more dependable visit. Sincerely, Hotel Management
El elevador olía mal ,no había shampoo y saliendo del elevador una pared estaba rota
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the unpleasant odor and the maintenance issues you encountered during your visit. Your feedback has been shared with our team and housekeeping teams to ensure prompt attention and improvement. We appreciate you bringing these matters to our notice and hope you will consider giving us another opportunity to offer you a much better and more comfortable stay. Sincerely, Hotel Management
The water pressure was nonexistent. I had to hold the thing on the spicket up so the little dribbles of water would come out of the shower head and not the tub. They said that it was due to Maitenance. Never offered any form of reimbursement or anything to make up for it.
Business response:
Dear Jacob, Thank you for sharing your experience. We sincerely apologize for the low water pressure you encountered and the frustration it caused during your stay. We understand how important basic amenities are and regret that the situation was not addressed to your satisfaction at the time. Your feedback has been shared with our team to help improve maintenance responsiveness and ensure a more comfortable experience for future guests. We hope you might consider giving us another opportunity in the future so we can provide... read more
All furniture was damaged and worn out. Carpet had melted. Couldn't turn fridge on. pervasive odors and grafitti carved throughout property. Front desk is only open 10am-10pm. Staff was nice and very helpful when canceling the rest of my stay.
Business response:
Dear Joshua, Thank you for sharing your feedback. We sincerely apologize for the condition of the furnishings and overall environment during your visit, as well as any inconvenience caused by our limited front desk hours. While we are glad our team was able to assist you promptly, we regret that your stay did not meet expectations. Please know that your comments have been shared with management to prioritize necessary updates and repairs. We truly appreciate your understanding and hope you will consider giving us another opp... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.