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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette smoke was bad!w We checked OUT about 10 min after seeing our room. the cigarette smoke was just too heavy Everywhere! So much for smoke free rooms! My daughter is allergic to cigarette smoke so we left.
Business response:
Dear Betty, Thank you for your feedback. We sincerely apologize for the discomfort caused by the cigarette smoke in your room. We take pride in maintaining a smoke-free environment, and it's disappointing to hear that your experience didn’t reflect this. We will address this matter with our team to ensure this does not happen again. Your daughter’s well-being is important to us, and we truly regret that this impacted your stay. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
All amenities were gone and no notice that all these changes were happening!!!!!
Business response:
Dear Robert,Thank you for sharing your concerns. We sincerely apologize for the lack of notice regarding the changes to the amenities during your stay. We understand how important these features are for our guests, and it is never our intention to cause disappointment. Your feedback is invaluable, and we will strive to improve our communication regarding any updates that may affect our guests’ experience. For your convenience, all current amenity information is outlined on our official website, ensuring guests are well-infor... read more
Pretty old. Elevator bumpy and noisy on the way up. Scarey. Breakfast is a small muffin and energy bar.
Business response:
Dear Mary,Thank you for your feedback. We sincerely apologize for the discomfort you experienced with the elevator and for the disappointing breakfast options. Your comments regarding the elevator's condition will be addressed with our maintenance team to ensure it is safe and operational. We also understand that breakfast is an important aspect of your stay, and we will review our offerings to better meet our guests' expectations. We appreciate your insights and hope to have the opportunity to provide you with a more pleasa... read more
The room we stayed in was filthy. Check in staff was not very friendly
Business response:
Dear Gaylene,Thank you for your feedback. We are truly sorry to hear about the cleanliness issues and the unwelcoming experience with our check-in staff. We strive to maintain high standards for our rooms and customer service, and it is clear we fell short during your stay. Your comments are invaluable, and we will address these concerns with our team to ensure improvements are made. We hope you will consider giving us another chance to provide a more satisfactory experience in the future.Sincerely,Hotel Management
Very dirty. Right when we walked through the front door, we were terrified after witnessing an almost dog fight. A larger dog tried to attack a small dog and the owners could barely hold it back. The condition of the hotel is awful. The carpet was absolutely disgusting with pet stains all over it. I would have left and asked for a refund if I had booked directly through them.
Business response:
Dear Courtney, Thank you for sharing your experience, and we sincerely apologize for the unfortunate incident and the condition of the hotel during your stay. We understand how distressing it must have been, and we regret that the cleanliness did not meet your expectations. Please know that we take your feedback seriously, and we are actively working to address these issues to ensure a more comfortable and welcoming environment for all our guests. While we recognize the limitations you faced, we hope you will give us another... read more
I was locked at if my room and the room smelled like it has recently been smoked in even though it was a no smoking room
Business response:
Dear Kobina, We apologize for the issues you encountered during your stay. It is concerning to hear about the odor in your room and the inconvenience of being locked out. We will address and investigate both matters to prevent future occurrences. Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
I left early because my room had coackroaches.
Business response:
Dear Damon, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with pests in your room. This does not reflect our standards, and we understand how distressing it must have been. Your comments will be addressed with our team to prevent future occurrences. We appreciate your patience and hope to provide you with a better experience.Sincerely,Hotel Management
ONLY ONE entrance and exit out of hotel; breakfast is coffee, granola bars and packaged muffins; room floor is stained everywhere; tub had backed up water-2 inches prior to our arrival; kitchen has no utensils, dishes or pans.
Business response:
Dear Mary, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. The issues with the room's cleanliness and the tub are concerning, and we are addressing these with our housekeeping team. We understand the importance of having a well-equipped kitchen and will work on ensuring these essentials are provided. Your input helps us improve, and we appreciate your comments.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,065 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.