This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel close to everything. This was my first experience staying at this hotel. My first impression of course was with checking in. The receptionist was very nice and helpful.
Business response:
Nan - Thank you for taking the time to write a review of your stay with us. I'm so pleased to hear that our front desk staff did an amazing job with checking you in and helping you with your needs. We appreciate you letting us know that the room had a smoky smell to it. We are taking care of it and are inspecting the rooms thoroughly to ensure our rooms are not smelling like smoke. Thank you again for sharing your experience with us.
Ski trip start The property was clean, the room was comfortable and basic. It was what I expected but was disappointed in the minimal grab and go breakfast.
Business response:
Jim - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear the grab-and-go breakfast was not what you expected. Currently, it only consists of muffins, granola bars, oatmeal, fruit and coffee. This is designed for your convenience so you may quickly grab your breakfast and take it with you as you start your day. I discussed your comments with our staff, and we are ensuring that we are keeping the grab-and-go breakfast fully stocked at all times. I really appreciate you bring... read more
The hotel is conveniently located and easy to find The facilities were pleasant and neat. The restaurants in the area provide a variety of choices. The hotel is close to our family we were visiting.
Business response:
I appreciate you taking the time to write such a great review about our hotel. I am glad that you had a pleasant stay with us overall; however, I do want to apologize that our grab-and-go breakfast did not meet your expectations. I will talk to my staff and ensure that its being stocked as often as possible, and your feedback will be useful to us as we continually work to improve our selection. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Road Runner Nice loacation. Clerk is very friendly. Room is clean and comfortable. Excellent hotel for the money wise.
Business response:
George - Thank you for taking the time to write a review of your stay. I am so pleased to know we were able to accommodate you with an excellent lodging experience. I am also happy to hear that our staff was extremely friendly and helpful during your time with us. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Didnt get to check in! hotel was over booked by 11 reservations! Not sure how that is possible but there should be compensation or even a notice once the hotel is booked up to people who are still supposed to show up.
Business response:
Dear Guest, We sincerely regret the frustration and inconvenience you experienced upon arrival. Being unable to access your reserved accommodations is understandably upsetting. While inventory management systems are designed to prevent such situations, there are rare instances when availability discrepancies occur, and we recognize how disappointing this must have been. Please accept our genuine apologies for the disruption to your plans. Your concerns have been shared with the appropriate leadership team to review and impro... read more
You get what you pay for. Very Loud people in the hallways and upstairs. A constant smoke smell is coming from people standing around outside. Dogs barking at 3:00 am, and the bathtub was grungy. I will not be staying here again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your candid remarks regarding the value of your stay. However, we sincerely regret the disturbances and concerns about your overall condition you encountered, and we apologize for the discomfort this caused. Providing a restful, well-maintained environment is very important to us, and we have shared your comments with our team for review and improvement. We truly value your input and hope you might reconsider in the future, allowing us the opport... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.