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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean at all so dont expect anything else from this place except a bed to sleep and being in a central area.
Stay elsewhere The young lady that checked me in was polite and helpful, but the hotel itself was not appealing in the least. Yes, it’s older, but it’s not well maintained in the least. The room has one bar of soap, no shampoo, no conditioner, no hair dryer, and no hand towels. The air wasn’t even on low so it was super hot in the room which caused the mustiness to be even more. I couldn’t wait to get out. What’s even worse is I went back and read the reviews and others had the same things to say and the representative respo... read more
Business response:
Dear Amin, We sincerely apologize for the discomfort and inconvenience you experienced. The lack of basic amenities, the musty odor, and the unwelcoming room temperature are unacceptable and do not reflect the standards we strive to maintain. We regret that prior guest concerns were not addressed effectively, and your comments have prompted immediate action from our housekeeping and maintenance teams. Your experience is important to us, and we are committed to making meaningful improvements. We hope you will consider giving ... read more
1st room not cleaned. smoke detecter in hall beeping. hair in shower. sink stopper in bathroom missing. light over table did not work (not a bad bulb). landscaping terrible. it overall the place was dirty and in need of repairs. website showed coffee, tea, pastry-none there.
Business response:
Dear John, Thank you for taking the time to share your feedback. We are sorry to hear that your experience fell below the standards we aim to uphold. It’s disappointing that both the room condition and overall upkeep of the property did not meet expectations. We also regret that the offerings in our grab-and-go breakfast were not satisfactory. Your concerns have been shared with the relevant teams, and we truly appreciate your input as it helps guide our efforts to enhance future stays. Sincerely, Hotel Management
Stepped into the elevator and it had no inspection sticker and felt like it was about to give out, so we took the stairs to our third floor room the rest of the stay. When I was outside, there was a guy picking up trash and he let me know that he lived at the hotel and was picking up needles and broken crack pipes to make it cleaner. If you want to come back from your trip safely, don’t stay here. Would’ve given a zero star rating if I could’ve.
Business response:
Dear Michael, We sincerely apologize for the discomfort you felt regarding the elevator and the unsettling situation outside. Safety and cleanliness are top priorities, and your concerns have been escalated to our management and maintenance teams for urgent review. We are committed to creating a secure, welcoming environment for all guests. Your feedback is valuable in helping us improve. We hope to have the opportunity to provide you with a better stay. Sincerely, Hotel Management
very upset with my stay here i was here to exclusively do work for my job and the internet did not work at all as well as the TV and remote did not work at all and there was no front desk to ask for help when i was needin git i wasted my money coming here
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay, especially with the internet, TV, and lack of front desk support when needed. We understand how important these amenities are, particularly when traveling for work, and we regret that we fell short of your expectations. Your concerns have been shared with our team to ensure immediate improvements. We truly value your input and hope to provide a better experience in the future. Sincerely, Hotel Management
Love the area but this facility was filthy! Nothing had been cleaned in the lobby, elevator, and especially the room. Would NOT stay here again!
Business response:
Dear Guest, We are truly sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard we strive for, and we will be addressing the concerns regarding the lobby, elevator, and room cleanliness with our housekeeping team immediately. We deeply regret that your experience was not as expected. We value your input and hope to have the opportunity to welcome you back for a much improved stay in the future.Sincerely,Hotel Management
I got there and no one was there to check me in. I waited for over two hrs to find someone to check me in.
Business response:
Dear Guest, We deeply apologize for the inconvenience you experienced with the delayed check-in. We understand how frustrating it must have been to wait for over two hours without assistance. This is not the level of service we strive to provide, and we are taking steps to ensure that this does not happen again. Your experience is important to us, and we hope to offer a smoother check-in process during your next visit. Sincerely,Hotel Management
FLITHY! Stinky, ALOT of homeless,questionable people around, seemed more like an apartment building with 1entrance/exit(weird)! Vending machines didn’t work, and again FLITHY, gross!! I’ll NEVER stay there again!! 👎
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. Cleanliness and safety are top priorities for us, and we take your comments seriously. We are working with our team to address the concerns you’ve mentioned, including the cleanliness and vending machines. We strive to offer a comfortable environment for all of our guests, and we hope you will reconsider and give us another opportunity to provide a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,065 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.