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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best. The kitchen faucet leaked and they did not send anyone up to fix it until after a second call a few days later. The shower head is so noisy that it wakes up the neighbors and shakes violently! We were promised that would be replaced but was not.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our location and size of rooms; however, we apologize that your plumbing issues were not addressed in a timely manner. To uphold our company's high standards, we will work on more efficient communication between staff and maintenance moving forward. Our goal is to make sure everyone has a comfortable stay. I have also ensured any broken or malfunctioning items in our rooms are repaired or replaced. Thank you very much for prov... read more
The room was half finished, we were contacted by the manager and were told we would receive a free night stay coupon but it has never been sent to us, this was over a week ago, so now we will have to start contacting the hotel to see where our "free night" is, this was very inconvenient but I thought it was going to be made right with the free night but now its going to be made inconvenient trying to get the coupon...
Major plumbing issues We had to change rooms right away because our toilet seemed as though it was going to flood. We tried to call down for a plunger and the staff told us we could come get one! We had already changed into our pajamas so we figured we would wait it out. It ended up flooding so we had to change rooms...to another room with old plumbing!
Business response:
Thank you for taking the time to write a review of your stay. I apologize that you had issues with your plumbing. I will be meeting with our maintenance staff to ensure this does not continue in the future. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. Your feedback will be helpful as we continue to improve our guest experience. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
No hot water! I booked this room for my 85-year-old aunt and her grandsons for one night. After arriving late at night, they awoke for an early departure only to find they didn't have any hot water. It was 15 degrees outside! The best they could do was offer an extra night's stay - not much good if you are in town for only one night. I called to register a complaint the next day. The manager was not available and was told I would be contacted the following day. It's been four days and still nothing in the way of an apology.
Business response:
Rob - I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry that your Aunt and her Grandsons were unable to shower due to the hot water not working properly. As this hotel's manager, I can assure you that we did speak with them about the issue and supplied them with a certificate to stay with us again at any time, at any location across the U.S. and Canada. Please know, since their stay, we were able to rectify this problem and will continue to keep an eye on the boiler to ensur... read more
My stay I was very disappointed with he hotel in general. I'm guessing I was in a bad neighborhood because I checked in around 10:00 and there was a barrier up that I had to talk through. Carpet throughout was very worn and dirty and the rooms were a but rundown and looked as if repairs were done by an unknowledgeable handyman (holes in doors covered by pieces of wood). The whole place needs updating in the worse way. I need to go back through there and I will look for somewhere else to stay.
Not customer friendly! Didn't stay. They could not find my booking and would not give me wi-fi connection to pull up my confirmation. Front desk area was very dirty and unorganized. Carpet dirty and papers scattered on all the desk tops behind the checking counter.offered me a room at their higher rate.
The roach motel! This hotel is a dump. Seriously, its so out of dated and trashed inside. Spend the extra money and stay at a nicer place!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were not satisfied with our accommodations. To uphold our company's high standards, I am working with our entire staff on improving our offerings. As well, I want to inform you our property is going to be receiving a complete renovation which will assist in us being able to offer our guests a more comfortable experience in the future. Thank you very much for providing us with your feedback. We hope you will give o... read more
Good for long economical stay only I recently stayed there for a couple fo days. The only issue with the hotel is the carpet has lot of stain marks, looks untidy . Apart from the old carpet which is pretty repelling rest is good in this hotel. Staff friendly. Bathrooms clean. TV has show time and other interesting channels. Internet is free but very slow. Cannot see you tube or skype of office work which needs bit higher speed. Location is amazing. Walmart and shopping stores near by. A cinema theare is there in 5 min of wal... read more
great location.......disappointing room Great location........room needed upgrading, work was going on around the hotel. Opened the curtains first morning in my underwear to see a workman at my window!!!! The bathroom was a joke......no shower curtain, so you can imagine the amount of water flowing onto the floor, and to top it off, if we needed clean towels, then we had to go to reception, hand in our old towels(very wet) to receive new towels. Car parking was tight also. And to top it off I had a room, right above an eleph... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you were dissatisfied with some of the aspects of your stay. Our hotel is going through a complete remodel and unfortunately, you had the experience at the window with one of the painters. I apologize for our room not being up to our or your standards. As this hotel’s manager, I can assure you that I have notified the front desk of your comments. moving forward we will be discussing the remodel and current conditions of the property with incoming guest... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.