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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My 12Hour Stay... Was much too long! Checked in around 7pm... Had to switch rooms within an hour of check in, due to cleanliness as well as toilet issue's.. Lady in charge of desk that evening wasn't as friendly or compassionate as most hotel staff I've encountered in past. She put me in another room on a different floor, near the desk. Already inconvenienced and uncomfortable the room I was switched for also had cleanliness issue's as well as maintenance issues.. Beyond frustrated and not wanting to move yet again I just de... read more
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed in that mission. I apologize for the cleanliness and maintenance issues you experienced. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not sure I should give a review We could not move to a new hotel' because we prepaid for the hotel and could not get a refund The refrigerator was broken and they had to replace. TV did not work. They got it working They had at least 5 major carpet stains and the room smelled like men's shaving cream everytime you walked into the room. The bath tub had black on the bottom. The whole room felt dirty.
Disappointed I was disappointed with our 4 day stay. Hotel lobby was under construction and difficult to enter and exit with children as only one door was manually accessible. The staff was courteous but unorganized. Our room was not cleaned well; bathroom sink didn't drain and hair was left throughout. Parking was full most of the time. For the price, it was ok but I would've rather spent a little more for a better stay.
Business response:
Patricia - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not up to standards and that the issues in your room had not been reported. As this hotel’s manager, I can assure you that I have taken steps to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of ... read more
front desk The Front desk aren't very helpful or professional. I was wanting to stay an additional night, and instead of them just charging for the night over the phone in the hotel room, they told me to go get back online and book the hotel again and come all that way back downstairs to "'re-check in" when I was already in the room with my 8 month old infant. Completely unnecessary, they could have been much more helpful and considerate.
Business response:
Keisha - Thank you for telling us about your experience. We do apologize for the inconvenience your experienced; however, we are unable to adjust reservations made through Hotels.com. We will work with our staff to ensure this is fully explained to our guests and to make sure that our guests understand that this is the only way for them to receive the same low rate that they previously booked. Thank you again for bringing this to our attention. We hope to have a chance to provide you with a better experience in the future.
good night The staff was not very friendly. Would not except my credit card nore help to resolve situation. Hotel is in good location
Peanuts bar for breakfast and No Gym The location was 20 minutes away from my location and plus did not have Gym and for breakfast, we had peanut bars.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not to your expectations. Moving forward, I will be working with our front desk staff to ensure that our amenities are clearly communicated during guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Hotel People were yelling and shouting all night, doors are noisy can't sleep at all. Air conditioning unit don't work well.
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the noise and maintenance issues you experienced. To ensure that a situation like yours doesn't happen again, our staff is going to closely monitor our quiet hours to make sure everyone is guaranteed a comfortable stay. I will also have our maintenance engineer inspect your AC unit to ensure that everything is functioning properly. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have ... read more
Just because it's rady This stay was not as nice. We got the kitchen equipment, plates bowls, toaster,... The plates were dirty and they didn't supply dish soap. Then to add to the stay my husband called the front desk for a hair dryer and they were out. But, for the price and connivence to Snowbird/Alta Starbucks and Wholefoods I would stay there again.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.