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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good night The staff was not very friendly. Would not except my credit card nore help to resolve situation. Hotel is in good location
Peanuts bar for breakfast and No Gym The location was 20 minutes away from my location and plus did not have Gym and for breakfast, we had peanut bars.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not to your expectations. Moving forward, I will be working with our front desk staff to ensure that our amenities are clearly communicated during guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Hotel People were yelling and shouting all night, doors are noisy can't sleep at all. Air conditioning unit don't work well.
Business response:
Thank you for your recent review of your stay. Please accept our apologies for the noise and maintenance issues you experienced. To ensure that a situation like yours doesn't happen again, our staff is going to closely monitor our quiet hours to make sure everyone is guaranteed a comfortable stay. I will also have our maintenance engineer inspect your AC unit to ensure that everything is functioning properly. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have ... read more
Just because it's rady This stay was not as nice. We got the kitchen equipment, plates bowls, toaster,... The plates were dirty and they didn't supply dish soap. Then to add to the stay my husband called the front desk for a hair dryer and they were out. But, for the price and connivence to Snowbird/Alta Starbucks and Wholefoods I would stay there again.
Poor customer service The hotel was fine. The staff was young and didn't have a clue about good customer service. I watched them wait onother individuals with indifference which bordered on rudeness. My eexperience was similar.
Business response:
Thank you for your recent review of your stay. I am so sorry to read that our staff did not provide great service during your stay. Your comments were reviewed by the staff, and we are actively working to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Dirty Carpets Carpets dirty and smelly.
Not so great I got bit by a dog in the parking lot and no one seemed to think that was a big deal. The 2 beds are also not queen size and the room wasn't very clean
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. As well, I am sorry for the cleanliness issues you encountered during your visit. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Do not ever send me back there! The written email to our agency by our visiting artist described an experience that she does not want to repeat. She asked that I clearly state to Expedia that this chain of hotels say one thing and offer another. They advertise that they have a stove, refrigerator and utensils and plates and pots, skillets, pans. it was not clear to her that she would arrive in a room without any of these necessities. She said that the chain requires that you order them. She said that it took a very long time... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that it took so long for your dishes to be delivered to your room. I will be meeting with our staff to ensure this does not happen in the future. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.