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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor customer service The hotel was fine. The staff was young and didn't have a clue about good customer service. I watched them wait onother individuals with indifference which bordered on rudeness. My eexperience was similar.
Business response:
Thank you for your recent review of your stay. I am so sorry to read that our staff did not provide great service during your stay. Your comments were reviewed by the staff, and we are actively working to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Dirty Carpets Carpets dirty and smelly.
Not so great I got bit by a dog in the parking lot and no one seemed to think that was a big deal. The 2 beds are also not queen size and the room wasn't very clean
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. As well, I am sorry for the cleanliness issues you encountered during your visit. I will be reviewing your comments with our staff to ensure your experience is not repeated. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Do not ever send me back there! The written email to our agency by our visiting artist described an experience that she does not want to repeat. She asked that I clearly state to Expedia that this chain of hotels say one thing and offer another. They advertise that they have a stove, refrigerator and utensils and plates and pots, skillets, pans. it was not clear to her that she would arrive in a room without any of these necessities. She said that the chain requires that you order them. She said that it took a very long time... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that it took so long for your dishes to be delivered to your room. I will be meeting with our staff to ensure this does not happen in the future. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Ok, but weird. The hotel was a little different, they didn't provide a coffee pot, but you had to got to the front desk and request one. They didn't provide house keeping, I had to bring them my towels and request replacements. Never been in a hotel like this! Also, the "Breakfast on the Go" was a joke! Second rate fruit and terrible tasting granola bars were the only things they offered! I won't be staying there again . . . EVER! On top of everything . . . the other residents there made me feel like I was staying in a halfw... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with our amenities offering and our housekeeping policy. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. I will be meeting with our staff to review your comments to ensure your experience is not repeated in the future. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Cancel my reservation without notifying me Worse experience ever. Second time booking extended stay. First time was office closed at 11pm and no one let me check in. This time, they overbooked and cancelled my reservation without notifying me. I got there in the middle of the night and wondering around on the street to look for a hotel to stay. I however, called the hotel in the afternoon before I got on the plane and they didn't mention anything to me.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that our hotel was overbooked and we were unable to provide you with a room. In response to your review, I will be working with my staff to review our reservation procedures so that we can prevent this from happening in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to ... read more
They cut corners everywhere they can Perhaps it was in the fine print, but I think it should be pointed out that this place does not provide daily maid service UNLESS YOU PAY FOR IT! You can get new towels if you take them to the front desk. That wouldn't be a big deal IF their prices were noticeably lower than places which take care of such things every day or as needed.
Business response:
Jesse - We received a copy of your review, and wanted to take a moment to personally respond. We are sorry to hear that you were unaware of our housekeeping policies. In an effort to keep our rates low, we include weekly housekeeping services for our guests staying 8 or more days. We do offer additional cleanings and refresh services for a minimal fee. We will work with our front desk staff to ensure we are fully informing our guests of our policies during check-in. Our team is committed to satisfying our guests, so we are v... read more
musty Moldy smell I have stayed at several extended stay America's in the salt lake city valley they all have a musty moldy odor which makes it difficult to get a good nights rest. I don't know if it's the air conditioner, the carpet or something else. I have reported it to management numerous times but they seem to be unwilling or unable to do anything about it.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.