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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok, but weird. The hotel was a little different, they didn't provide a coffee pot, but you had to got to the front desk and request one. They didn't provide house keeping, I had to bring them my towels and request replacements. Never been in a hotel like this! Also, the "Breakfast on the Go" was a joke! Second rate fruit and terrible tasting granola bars were the only things they offered! I won't be staying there again . . . EVER! On top of everything . . . the other residents there made me feel like I was staying in a halfw... read more
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with our amenities offering and our housekeeping policy. As well, I am sorry that our grab-and-go breakfast did not meet your expectations. I will be meeting with our staff to review your comments to ensure your experience is not repeated in the future. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Cancel my reservation without notifying me Worse experience ever. Second time booking extended stay. First time was office closed at 11pm and no one let me check in. This time, they overbooked and cancelled my reservation without notifying me. I got there in the middle of the night and wondering around on the street to look for a hotel to stay. I however, called the hotel in the afternoon before I got on the plane and they didn't mention anything to me.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that our hotel was overbooked and we were unable to provide you with a room. In response to your review, I will be working with my staff to review our reservation procedures so that we can prevent this from happening in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to ... read more
They cut corners everywhere they can Perhaps it was in the fine print, but I think it should be pointed out that this place does not provide daily maid service UNLESS YOU PAY FOR IT! You can get new towels if you take them to the front desk. That wouldn't be a big deal IF their prices were noticeably lower than places which take care of such things every day or as needed.
Business response:
Jesse - We received a copy of your review, and wanted to take a moment to personally respond. We are sorry to hear that you were unaware of our housekeeping policies. In an effort to keep our rates low, we include weekly housekeeping services for our guests staying 8 or more days. We do offer additional cleanings and refresh services for a minimal fee. We will work with our front desk staff to ensure we are fully informing our guests of our policies during check-in. Our team is committed to satisfying our guests, so we are v... read more
musty Moldy smell I have stayed at several extended stay America's in the salt lake city valley they all have a musty moldy odor which makes it difficult to get a good nights rest. I don't know if it's the air conditioner, the carpet or something else. I have reported it to management numerous times but they seem to be unwilling or unable to do anything about it.
My daughter and I checked in fairly late because we spent all day shopping and then caught a late show. I booked online and upon arriving at the hotel we had to wait several minutes for the front desk clerk (Cherie) to decide to unlock the door for us to get in. Then when inside she was very rude and unfriendly acting like it was such a big deal that we checked in late. Not sure what it matters when you get there because we paid the same price. Upon checking out next morning front desk clerk ( a new one) was a little friendl... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that you received such poor service from my staff. In response to your review, and I will be meeting with my entire team to review customer service standards to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America locations in the future.
Extended stay away First thing front desk gave me keys that did not work. Went back to desk and attendant reprogramed the keys. I asked what the problem was ans she replied Did you put the key by a cell phone? I answered no. She then asked if I had put it in my wallet next to other credit cards? I answered possibly. She then tried filling me with some story about how credit cards have permenant mag strip and they will erase the non permenant keys mag strip. There is no truth to this at all. By this time I was so madd I shoul... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to read that your keys did not work and that you received poor service from my staff. I discussed your comments with the team, and we will be checking all keys to ensure that they are working properly. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
It was OK, BUT............ I don't know where they get their toilets, but be careful when sitting on them because you'll dip your hand (along with other stuff) in the water. The beds were rather hard and the A/C unit was really loud cycling on & off. On the plus side there was a great kitchen with a full size refrigerator. Probably would think about it before staying there again. Location was not convenient to I-15.
Horrible Beds, Lousy Towels, No Services We found the place relatively low quality. The carpets were stained, the beds were like sleeping on layers of cardboard and the towels were few (2) and abrasive (one washcloth??). It's the kind of place where your mind wanders into darkness about what may be lurking underneath the bed and other furniture. There is free WiFi, but it's very slow/throttled and you have to pay for faster WiFi. The windows to the outside would not stay open--we had to prop them up. I will say the shower wa... read more
Business response:
Paul - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear about the condition of your room. Your comments were reviewed by our staff, and we will be inspecting all of our rooms to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We do hope that you will return to our hotel in the future.
Business trip located in a good area for my visit. room could have been cleaner. most of the staff was friendly.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.