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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lousy WiFi Lousy WiFi, unless you pay a lot extra! But they don't tell you that until you connect to the WiFi. But they advertise that they have free WiFi!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you are unhappy with the free WiFi and the upgrade options. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I would be happy to speak with you further. We would love to have another chance to provide you with a better experience the next time you're in town.
Nothing to offer Besides being in a great location for shopping and dining, that is all this hotel offers. The breakfast is a joke. There is no gym. There is no business center. You have to ask for the supplies for the kitchen. The towels are scratchy. The walls are thin. My room had a strange odor and the carpet was damp the whole week. I didn't mind that there wasn't any daily housekeeping but for some it could be a problem. Stayed here as a last resort and that's what it will be if I have to stay here again.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am sorry to hear that you are unhappy with the amenities provided at our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Despite the price, it should be clean!!! It was a one night stay in between corporate housing availability, Your staff was very courteous but the room was not clean, hair on the bedding and around the toilet, tub stopper was unattached.. but I was able to use it.. bedding seemed stiff and unclean.. price was right though.. so I guess you get what you pay for.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have coached my new staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Priced about $10 too high. No frills budget hotel. It was ok for the moSt part but walls and window are paper thin. Easily hear a normal conversation or kids next door or outside from three floors up
Business response:
Damon - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the noise issue is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Terrible Service that was't my 1st time at Utah , before i used to stay with other hotels and this time i decide to choose something else . That was my big mistake . Coffee on the morning taste like coffee from "3 days a go" , no brakefast , no swimming pool , no hot tub , I think , lady at Front Desk working for free .... no room service , good think about hotel .... only location but i know is many diferend hotels in that location so , next time i will choose one of my other places to stay even they are little more farter ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. Thanks to your feedback, we can c... read more
Good location, but what a dump This was one of poorly constructed buildings I've stayed in. It was too noisy to get a good night's sleep. The 1/4 to 1/2 inch space under the door let hallway noise. I could hear noise from the rooms on all four sides (& I'm not sound sensitive at all). I doubt the mold in the bathroom nor the elevator fire-stop door being propted open with a wedge are safe.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Great Staff, rooms and area could be better. Room was decent however there was hair on the sheets and ants in the room. The A/C would blow super cold then turn off making the room warm unable to keep the fan going to circulate air. Staff was extremely friendly. Homeless occupied parking lot with bbq's and sleeping bags. Would stay if all others are booked but would not make it a priority hotel. The staff offset the bad points of the hotel.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know the cleanliness and maintenance issues you experienced. I will make sure we are thoroughly inspecting our rooms moving forward. Still, I am glad to read that our staff provided you with great customer service. Your feedback is very important to us, so thank you for sharing. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
BEDBUGS Fort Union is beautiful. I was there for business and loved the area. Unfortunately the hotel had bedbugs and I woke up with one crawling on me! Seriously disgusting. The hotel was gracious and refunded me for my stay. I was there just that one night and moved down the street to a bedbug free hotel.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not Impressed Not impressed with the rooms or overall. The first room I was in "for about 10 minutes" smelled like a bunch of wet dogs spent the night in there. The windows were open with the air condition as low as possible and as I took off my shoes my socks were instantly soaked. I guess they cleaned the carpet trying to get the dog smell out. Then off to room 2 which I stayed 2 nights. I had to buy an air freshener after that I could stand the smell. The bed was very uncomfortable and dogs were barking all night so I hav... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are reviewing our cleaning and room inspection procedures. Thank you very much for your feedback.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.