This profile has been claimed by the business owner or representative.
Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, but what a dump This was one of poorly constructed buildings I've stayed in. It was too noisy to get a good night's sleep. The 1/4 to 1/2 inch space under the door let hallway noise. I could hear noise from the rooms on all four sides (& I'm not sound sensitive at all). I doubt the mold in the bathroom nor the elevator fire-stop door being propted open with a wedge are safe.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Great Staff, rooms and area could be better. Room was decent however there was hair on the sheets and ants in the room. The A/C would blow super cold then turn off making the room warm unable to keep the fan going to circulate air. Staff was extremely friendly. Homeless occupied parking lot with bbq's and sleeping bags. Would stay if all others are booked but would not make it a priority hotel. The staff offset the bad points of the hotel.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know the cleanliness and maintenance issues you experienced. I will make sure we are thoroughly inspecting our rooms moving forward. Still, I am glad to read that our staff provided you with great customer service. Your feedback is very important to us, so thank you for sharing. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
BEDBUGS Fort Union is beautiful. I was there for business and loved the area. Unfortunately the hotel had bedbugs and I woke up with one crawling on me! Seriously disgusting. The hotel was gracious and refunded me for my stay. I was there just that one night and moved down the street to a bedbug free hotel.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not Impressed Not impressed with the rooms or overall. The first room I was in "for about 10 minutes" smelled like a bunch of wet dogs spent the night in there. The windows were open with the air condition as low as possible and as I took off my shoes my socks were instantly soaked. I guess they cleaned the carpet trying to get the dog smell out. Then off to room 2 which I stayed 2 nights. I had to buy an air freshener after that I could stand the smell. The bed was very uncomfortable and dogs were barking all night so I hav... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to your expectations. In response to your feedback, I will make sure we are reviewing our cleaning and room inspection procedures. Thank you very much for your feedback.
My 12Hour Stay... Was much too long! Checked in around 7pm... Had to switch rooms within an hour of check in, due to cleanliness as well as toilet issue's.. Lady in charge of desk that evening wasn't as friendly or compassionate as most hotel staff I've encountered in past. She put me in another room on a different floor, near the desk. Already inconvenienced and uncomfortable the room I was switched for also had cleanliness issue's as well as maintenance issues.. Beyond frustrated and not wanting to move yet again I just de... read more
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed in that mission. I apologize for the cleanliness and maintenance issues you experienced. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Not sure I should give a review We could not move to a new hotel' because we prepaid for the hotel and could not get a refund The refrigerator was broken and they had to replace. TV did not work. They got it working They had at least 5 major carpet stains and the room smelled like men's shaving cream everytime you walked into the room. The bath tub had black on the bottom. The whole room felt dirty.
Disappointed I was disappointed with our 4 day stay. Hotel lobby was under construction and difficult to enter and exit with children as only one door was manually accessible. The staff was courteous but unorganized. Our room was not cleaned well; bathroom sink didn't drain and hair was left throughout. Parking was full most of the time. For the price, it was ok but I would've rather spent a little more for a better stay.
Business response:
Patricia - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not up to standards and that the issues in your room had not been reported. As this hotel’s manager, I can assure you that I have taken steps to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of ... read more
front desk The Front desk aren't very helpful or professional. I was wanting to stay an additional night, and instead of them just charging for the night over the phone in the hotel room, they told me to go get back online and book the hotel again and come all that way back downstairs to "'re-check in" when I was already in the room with my 8 month old infant. Completely unnecessary, they could have been much more helpful and considerate.
Business response:
Keisha - Thank you for telling us about your experience. We do apologize for the inconvenience your experienced; however, we are unable to adjust reservations made through Hotels.com. We will work with our staff to ensure this is fully explained to our guests and to make sure that our guests understand that this is the only way for them to receive the same low rate that they previously booked. Thank you again for bringing this to our attention. We hope to have a chance to provide you with a better experience in the future.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.