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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Full of Allergens, Run Down, Little Maintenance I have stayed at this hotel several times and had similar problems each time. This hotel has vegetation that is very hyperallergenic, you can't open the windows without getting the allergens in at night. When I asked to be moved to another room the air conditioner was not working and had to be moved again. still had the same problem. Up most of the night. This hotel does nothing to fix their problems. The staff is friendly but can only do so much.
hotel was full of burned odor, could not sleep. Housekeeping leaves a lot to be desired, carpets not vacuumed, dirty dish towels. Chose this hotel because of location and price.
Business response:
Thank you for taking the time to write a review of your stay. I apologize that the cleanliness of your room did not meet your expectations. I will meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
no gym The site says there is a gym that they are affiliated with but apparently their contact ended and they never updated their information. It also stars that they clean the rooms once per week but that's also incorrect... They clean every 8th day.
Business response:
Danielle - Thank you for taking the time to write a review of your stay. We apologize that the website states there's a gym. This is something that we are working to correct as we do not offer one at this time. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not worth the discounts Cups had cracks/chips; Mattress had holes, sheets didn't fit properly; pillows were flat; room had a odor to it; people in other rooms were smoking; carpet was dirty (needed to be vacuumed)
Business response:
Thank you for taking the time to write a review of your stay. We apologize that you were not satisfied with your visit. I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.
Not the best. The kitchen faucet leaked and they did not send anyone up to fix it until after a second call a few days later. The shower head is so noisy that it wakes up the neighbors and shakes violently! We were promised that would be replaced but was not.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our location and size of rooms; however, we apologize that your plumbing issues were not addressed in a timely manner. To uphold our company's high standards, we will work on more efficient communication between staff and maintenance moving forward. Our goal is to make sure everyone has a comfortable stay. I have also ensured any broken or malfunctioning items in our rooms are repaired or replaced. Thank you very much for prov... read more
The room was half finished, we were contacted by the manager and were told we would receive a free night stay coupon but it has never been sent to us, this was over a week ago, so now we will have to start contacting the hotel to see where our "free night" is, this was very inconvenient but I thought it was going to be made right with the free night but now its going to be made inconvenient trying to get the coupon...
Major plumbing issues We had to change rooms right away because our toilet seemed as though it was going to flood. We tried to call down for a plunger and the staff told us we could come get one! We had already changed into our pajamas so we figured we would wait it out. It ended up flooding so we had to change rooms...to another room with old plumbing!
Business response:
Thank you for taking the time to write a review of your stay. I apologize that you had issues with your plumbing. I will be meeting with our maintenance staff to ensure this does not continue in the future. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. Your feedback will be helpful as we continue to improve our guest experience. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
No hot water! I booked this room for my 85-year-old aunt and her grandsons for one night. After arriving late at night, they awoke for an early departure only to find they didn't have any hot water. It was 15 degrees outside! The best they could do was offer an extra night's stay - not much good if you are in town for only one night. I called to register a complaint the next day. The manager was not available and was told I would be contacted the following day. It's been four days and still nothing in the way of an apology.
Business response:
Rob - I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry that your Aunt and her Grandsons were unable to shower due to the hot water not working properly. As this hotel's manager, I can assure you that we did speak with them about the issue and supplied them with a certificate to stay with us again at any time, at any location across the U.S. and Canada. Please know, since their stay, we were able to rectify this problem and will continue to keep an eye on the boiler to ensur... read more
My stay I was very disappointed with he hotel in general. I'm guessing I was in a bad neighborhood because I checked in around 10:00 and there was a barrier up that I had to talk through. Carpet throughout was very worn and dirty and the rooms were a but rundown and looked as if repairs were done by an unknowledgeable handyman (holes in doors covered by pieces of wood). The whole place needs updating in the worse way. I need to go back through there and I will look for somewhere else to stay.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.