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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My daughter and I checked in fairly late because we spent all day shopping and then caught a late show. I booked online and upon arriving at the hotel we had to wait several minutes for the front desk clerk (Cherie) to decide to unlock the door for us to get in. Then when inside she was very rude and unfriendly acting like it was such a big deal that we checked in late. Not sure what it matters when you get there because we paid the same price. Upon checking out next morning front desk clerk ( a new one) was a little friendl... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to read that you received such poor service from my staff. In response to your review, and I will be meeting with my entire team to review customer service standards to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America locations in the future.
Extended stay away First thing front desk gave me keys that did not work. Went back to desk and attendant reprogramed the keys. I asked what the problem was ans she replied Did you put the key by a cell phone? I answered no. She then asked if I had put it in my wallet next to other credit cards? I answered possibly. She then tried filling me with some story about how credit cards have permenant mag strip and they will erase the non permenant keys mag strip. There is no truth to this at all. By this time I was so madd I shoul... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to read that your keys did not work and that you received poor service from my staff. I discussed your comments with the team, and we will be checking all keys to ensure that they are working properly. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
It was OK, BUT............ I don't know where they get their toilets, but be careful when sitting on them because you'll dip your hand (along with other stuff) in the water. The beds were rather hard and the A/C unit was really loud cycling on & off. On the plus side there was a great kitchen with a full size refrigerator. Probably would think about it before staying there again. Location was not convenient to I-15.
Horrible Beds, Lousy Towels, No Services We found the place relatively low quality. The carpets were stained, the beds were like sleeping on layers of cardboard and the towels were few (2) and abrasive (one washcloth??). It's the kind of place where your mind wanders into darkness about what may be lurking underneath the bed and other furniture. There is free WiFi, but it's very slow/throttled and you have to pay for faster WiFi. The windows to the outside would not stay open--we had to prop them up. I will say the shower wa... read more
Business response:
Paul - Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear about the condition of your room. Your comments were reviewed by our staff, and we will be inspecting all of our rooms to make sure your experience is not repeated. Thank you very much for providing us with your feedback. We do hope that you will return to our hotel in the future.
Business trip located in a good area for my visit. room could have been cleaner. most of the staff was friendly.
Full of Allergens, Run Down, Little Maintenance I have stayed at this hotel several times and had similar problems each time. This hotel has vegetation that is very hyperallergenic, you can't open the windows without getting the allergens in at night. When I asked to be moved to another room the air conditioner was not working and had to be moved again. still had the same problem. Up most of the night. This hotel does nothing to fix their problems. The staff is friendly but can only do so much.
hotel was full of burned odor, could not sleep. Housekeeping leaves a lot to be desired, carpets not vacuumed, dirty dish towels. Chose this hotel because of location and price.
Business response:
Thank you for taking the time to write a review of your stay. I apologize that the cleanliness of your room did not meet your expectations. I will meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
no gym The site says there is a gym that they are affiliated with but apparently their contact ended and they never updated their information. It also stars that they clean the rooms once per week but that's also incorrect... They clean every 8th day.
Business response:
Danielle - Thank you for taking the time to write a review of your stay. We apologize that the website states there's a gym. This is something that we are working to correct as we do not offer one at this time. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not worth the discounts Cups had cracks/chips; Mattress had holes, sheets didn't fit properly; pillows were flat; room had a odor to it; people in other rooms were smoking; carpet was dirty (needed to be vacuumed)
Business response:
Thank you for taking the time to write a review of your stay. We apologize that you were not satisfied with your visit. I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.