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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this hotel
BED BUGS! The hotel itself was initially acceptable for the price. The wifi was not great and the advertised "Queen" size bed, was clearly only a "Full" size bed, which made it particularly difficult for even two skinny people to sleep. We were also awoken at 4am by the "choice" clientele staying at the hotel screaming and slamming doors. All of the above can be overlooked, but we stay at hundreds of hotels as we are constantly on the road and this is the first time my wife and I have encountered BED BUGS. My wife has over... read more
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectation. Please accept my apologies about all that occurred during your stay. I am working with our housekeeping staff to inspect your room and have contacted our contractor to treat it. Your should have not had such a stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you w... read more
Rude and closed off My friends and I arrived around midnight to check in. The attendant did not open up the curtain separating the desk from the lobby which I found rude and uninviting. She seemed nervous and unclear in her instructions. Would not stay at one of these hotels ever again.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectations and you did not receive the proper level of customer service. Thanks to your feedback, so we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
It was a okay stay. Not the greatest but for the availablity it was fine.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectation. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Lousy WiFi Lousy WiFi, unless you pay a lot extra! But they don't tell you that until you connect to the WiFi. But they advertise that they have free WiFi!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you are unhappy with the free WiFi and the upgrade options. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I would be happy to speak with you further. We would love to have another chance to provide you with a better experience the next time you're in town.
Nothing to offer Besides being in a great location for shopping and dining, that is all this hotel offers. The breakfast is a joke. There is no gym. There is no business center. You have to ask for the supplies for the kitchen. The towels are scratchy. The walls are thin. My room had a strange odor and the carpet was damp the whole week. I didn't mind that there wasn't any daily housekeeping but for some it could be a problem. Stayed here as a last resort and that's what it will be if I have to stay here again.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am sorry to hear that you are unhappy with the amenities provided at our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Despite the price, it should be clean!!! It was a one night stay in between corporate housing availability, Your staff was very courteous but the room was not clean, hair on the bedding and around the toilet, tub stopper was unattached.. but I was able to use it.. bedding seemed stiff and unclean.. price was right though.. so I guess you get what you pay for.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have coached my new staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Priced about $10 too high. No frills budget hotel. It was ok for the moSt part but walls and window are paper thin. Easily hear a normal conversation or kids next door or outside from three floors up
Business response:
Damon - I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the noise issue is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Terrible Service that was't my 1st time at Utah , before i used to stay with other hotels and this time i decide to choose something else . That was my big mistake . Coffee on the morning taste like coffee from "3 days a go" , no brakefast , no swimming pool , no hot tub , I think , lady at Front Desk working for free .... no room service , good think about hotel .... only location but i know is many diferend hotels in that location so , next time i will choose one of my other places to stay even they are little more farter ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. Thanks to your feedback, we can c... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,438 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.