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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were hairs on the sheets. The facility was dated. The heater did not work. It either stayed on and never turned off or turned on and off and never heated the room.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that the heater in you room wasn't working and that there were issues with the bedding. Please accept my apology. In response to your feedback, our staff will be addressed on making sure maintenance issues are fixed and that rooms are clean to standard. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Really loud room
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that the noise level was too high. Our staff will be informed to make sure to walk the halls to limit this issue. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
The staff were very accommodating. Small bathroom and no kitchen tools available or a coffee pot.
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that you are unhappy with the facilities and that you were not informed that we have cookware for the kitchen available at the front desk. We will do a much better job communicating our amenities to guests. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Totally waste of money and your time
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectation. Thanks to your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Stay away from this hotel
BED BUGS! The hotel itself was initially acceptable for the price. The wifi was not great and the advertised "Queen" size bed, was clearly only a "Full" size bed, which made it particularly difficult for even two skinny people to sleep. We were also awoken at 4am by the "choice" clientele staying at the hotel screaming and slamming doors. All of the above can be overlooked, but we stay at hundreds of hotels as we are constantly on the road and this is the first time my wife and I have encountered BED BUGS. My wife has over... read more
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectation. Please accept my apologies about all that occurred during your stay. I am working with our housekeeping staff to inspect your room and have contacted our contractor to treat it. Your should have not had such a stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you w... read more
Rude and closed off My friends and I arrived around midnight to check in. The attendant did not open up the curtain separating the desk from the lobby which I found rude and uninviting. She seemed nervous and unclear in her instructions. Would not stay at one of these hotels ever again.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectations and you did not receive the proper level of customer service. Thanks to your feedback, so we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
It was a okay stay. Not the greatest but for the availablity it was fine.
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet that expectation. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,464 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.