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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was was very dirty and the bathroom was even worse. It looked like it had not been cleaned for a long time and it didn't smell good either. This was not a good experience.
Business response:
Dear Jaclyn,Thank you for your feedback. We are deeply sorry to hear about the cleanliness issues you encountered in your room and bathroom. This falls short of the standards we strive to maintain. Please be assured that we take these concerns seriously and will address them with our housekeeping team to ensure such issues are rectified promptly. We appreciate your feedback as it helps us improve our services. We would appreciate you giving us another opportunity to provide a more positive experience.Sincerely,Hotel Manageme... read more
Very uncomfortable and super old and dirty Just out dated super out dated smelly and very dirty the condition of the room we stayed in 313 was disgusting and very uncomfortable the pictures of the hotel were very deceiving could use a remodel definitely won’t ever stay there again
Business response:
Dear Guest,Thank you for sharing your feedback. We deeply regret that your stay did not meet expectations, particularly regarding the cleanliness and condition of your room. It is concerning to hear about the discomfort and discrepancies between our photos and the actual room. We are committed to addressing these issues by investing in updates and improving our cleaning practices. Your experience does not reflect our standards, and we apologize for the inconvenience caused. We hope you reconsider staying with us in the futur... read more
Room smells badly like cigarette even though its a non-smoking room. Staff are very nice and polite. Room was clean but the facility was dirty.
Business response:
Dear Erik,Thank you for taking the time to share your experience. We sincerely apologize for the cigarette odor in your room and the condition of the facility. This does not reflect the high standards we aim to uphold. While we are pleased to hear you found our staff polite and the room clean, we are committed to addressing the cleanliness issues and ensuring our non-smoking rooms are properly maintained. Your feedback is important to us, and we will take immediate steps to improve. We hope to provide a better experience on ... read more
Slow customer service 1. Took forever for worker to come to the counter. 2) I was given a room that had not been cleaned -- it was a mess and the bedsheets were strewn everywhere.
Business response:
Dear Edwin, Thank you for your feedback. We apologize for the delay you experienced at check-in and the room condition you were given. This is not the level of service we aim to provide. Your comments are being reviewed with our team to improve both response times and room preparation. We are committed to addressing these issues to ensure a better experience for all our guests. We hope you will consider staying with us again for a more positive experience.Sincerely,Hotel Management
Our first room smelled of cigarette smoke. After receiving another one we found it had a slight smoke odor. This was a non smoking location. There were cats and dogs staying in rooms. I would not stay or recommend this location.
Business response:
Dear Robert,Thank you for bringing this to our attention. We apologize for the issues you experienced with the smoke odor in your room despite our non-smoking policy. We understand how important a clean and smoke-free environment is for our guests. Additionally, the presence of pets should have been appropriately managed, and we regret that this affected your stay. We are addressing these concerns with our team to ensure improvements. Your feedback is valuable, and we hope you will consider staying with us again to experienc... read more
The room smelled horrible and everything looked very old, everything looked dirty. I don't recommend it
Business response:
Dear Francisco, Thank you for your feedback. We are truly sorry to hear about the unpleasant conditions you encountered during your stay. The issues with the room’s smell and cleanliness you described are not in line with our standards, and we regret that we did not meet your expectations. Your comments are being reviewed to ensure that necessary improvements are made. We appreciate your feedback and hope you might consider giving us another chance to provide you with a more satisfactory experience.Sincerely,Hotel Management
The property was dirty and grimy in the rooms with stains on the floor, lamp shade, sinks, and inside the toilet. The room also lacked bath towels and other basic amenities such as toilet paper. Furthermore, some of the staff were not super friendly and overall felt unhappy to be there. The only redeeming qualities of this property are that they let you bring your pets and they have a little kitchen area. Overall I felt the room was disappointing for the price.
Business response:
Dear Destiny, We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are paramount to us, and it’s disheartening to learn we fell short. Your concerns regarding room conditions and staff interactions will be addressed immediately. We appreciate your feedback on our pet-friendly policy and kitchen amenities. Thank you for bringing these matters to our attention, and we hope to improve your experience in the future.Sincerely,Hotel Management
Gross The hotel was just dingy and filled with dog hair in the hall ways. Seems that it hasn’t been vacuumed or carpets cleaned for awhile and the walls are gross. The rooms door was really hard to open and shut. Same dingy walls and carpet. The blankets are thin and uncomfortable to sleep and there were only two very small thin pillows on a queen size bed. I was really nervous about getting bed bud bugs.
Business response:
Dear Jami, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide y... read more
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.