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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was charged a smoking fee two days after i had out. There was no manager to answer my call to explain I do not smoke. The floors were also very dirty making the soles of my feet black .
Business response:
Dear Guest, Thank you for sharing your feedback regarding your stay. We sincerely apologize for the concerns you experienced regarding the cleanliness of the floors, as this is not the standard we aim to provide. We also understand how frustrating it must have been to receive a smoking fee after your stay and not be able to connect with our team for clarification. We understand how frustrating this must have been. Your feedback is important, and we will be sharing your comments with our team so situations like this can be re... read more
Voiture mise en fourrière en étant garée sur le parking 👍
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret to hear about the situation you experienced during your stay and understand how frustrating this must have been. Please accept our sincere apologies for the inconvenience caused. While certain parking policies are in place, we recognize the importance of clear communication to avoid such issues. Your comments are being reviewed to help improve our processes. We value your input and hope you will consider returning for a more seamless experience in th... read more
Staff was lazy the motel stunk like urine and marijuana they put me in a room that was under construction had to go back and get a different room and the new room didn’t have a shower curtain and the bed was hard the breakfast wasn’t there like advertised no sugar for the coffee no conditioner with the shampoo overall bad experience I will try not to stay there again
Business response:
Dear Guest, We are sorry to hear that your stay did not meet expectations, and we understand how frustrating these concerns must have been. A comfortable and well-prepared room is very important, and we regret the inconvenience you experienced with the initial room. Your comments regarding the condition of the property and service have been noted and will be shared with the appropriate team as we continue working to improve the guest experience. Regarding breakfast, our brand offers a complimentary grab-and-go breakfast with... read more
My room was not ready even at 5pm had to wait another hour and it felt like a smoking hotel it stunk and room was not clean
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret the delay you experienced upon arrival and understand how frustrating it can be when accommodations are not prepared as expected. Please accept our apologies for the condition and atmosphere you encountered, as this does not reflect the standards we strive to maintain. While occasional operational challenges may impact readiness, your comments have been shared with our team to reinforce greater attention and overall upkeep. We truly value your input, as it ... read more
Yes but the Rome smelt like cigarettes
The first room I got was dirty and not ready. The property was also very dingy and dirty.
Business response:
Dear Katie, Thank you for sharing your feedback. We sincerely apologize that your initial room was not prepared to standard and that the property’s condition fell short of expectations. While some aspects of older buildings can present challenges, your comments highlight important areas where we can focus on improving cleanliness and overall maintenance. We regret the inconvenience this caused and appreciate your candid remarks, as they help us enhance the experience for future guests. We hope you will consider giving us ano... read more
Property in renovation construction. Booked a king bed room, room key given was a room currently under construction. A new room was offered, with a smaller bed. Construction staff were on site and partying late into the night. Room was very dirty overall and we were considering sleeping in our truck. My wife and I slept on top of the bed, and did not use the shower. We left promptly the following morning. I’ve stayed in hundreds of hotels, this is in the top three of properties that I will never return to or recommend.
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We are genuinely sorry for the experience you and your wife encountered. Being given access to a room still undergoing work, receiving a smaller replacement accommodation, and dealing with disturbances and cleanliness concerns is unacceptable and far from the environment we strive to provide. Your comments will be addressed with our team to ensure immediate improvements in both operations and guest care. While we cannot undo your disappointment, we re... read more
Run down, smelled, very close to the venue
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to know you found our location convenient for your visit. However, we’re very sorry that the overall condition and cleanliness of the property left you disappointed. We’ve shared your comments with our team to ensure the areas needing attention are promptly addressed. We appreciate you taking the time to share your experience and hope you’ll consider giving us another opportunity to offer a much-improved stay. Sincerely, Hotel Management
The “manager April” will not even attempt to help you if you’re not a male. And the way she lets stuff just go is beyond me. The floor was so sticky, there was a room just full of garbage, you could literally take your room trash and go dump it on a trash pile in a janitor closet. This place actually scared me. I was terrified to be alone here, loading and unloading.
Business response:
Dear Janelle, We sincerely apologize for the distressing experience you encountered during your stay. Your concerns regarding cleanliness, safety, and interactions with our team are very serious, and your feedback has been shared with management for immediate review and corrective action. We deeply regret that your visit caused you fear and discomfort, as the well-being of our guests is always our top priority. Please be assured that we are dedicated to enhancing both the condition of our property and the quality of service ... read more
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,268 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.