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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never this place again. Went to check in at 3:30. Room not ready. Elevator was out of order. No luggage storage so had to carry all my luggage up or leave it in my vehicle, which was not recommended. Room: cigarette burns all over bathroom sink & floor. ( non-smoking room) tub drain clogged & tub dirty. Floatys when you turned the shower on. Turned the bed down and sheets had stains on them. No coffee maker in the room. No morning food as advertised. Coffee counter had some homeless lady with her head on the counter like she... read more
Business response:
Dear Thomas, We deeply apologize for the experience you had during your stay. This is certainly not the level of service or cleanliness we strive to provide. We understand your concerns regarding the room condition, lack of amenities, and the service issues you encountered. Please be assured that we will address these issues with our team to ensure they are resolved immediately. Your experience is important to us, and we would appreciate the opportunity to make it right. We hope you’ll consider staying with us again for a mu... read more
never come again
Business response:
Dear Michele, We regret that your experience did not meet expectations. Guest satisfaction is important, and we strive to provide a welcoming stay for all. Your feedback is appreciated, and we will share it with the team to identify areas for improvement. We hope that future travels bring a more positive experience wherever you choose to stay.Sincerely,Hotel Management
DO NOT STAY HERE! We checked out early due to mold not only in our bathroom, but under the kitchen area drawers. We were 800 miles from home and staying for a 3 day weekend, we specifically booked this room to make our own meals and save money. The refrigerator did not work. The phone in the room to call out did not work. We checked out the next day as soon as we could. We were charged for our full stay, even though we checked out early. I called to have the nights we did not stay removed, I was promised a call within 48 hou... read more
Business response:
Dear Ann, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Horrible stay elevators broke no real hot breakfast and the hallways was filthy
Business response:
Dear Christian, We sincerely apologize for the inconvenience you experienced with the elevator and the lack of a hot breakfast. Additionally, we regret that the cleanliness of the hallways did not meet your expectations. We are addressing these issues with our team to ensure better service moving forward. Your comments are important to us, and we appreciate your patience. We hope to have the opportunity to provide you with an improved experience in the future. Sincerely,Hotel Management
This property was like staying in the “hood”. It was dirty throughout the lobby, stairwell and hallway. The room was decent as far as cleanliness probably because they clean it when you first checkin but don’t clean after that till you check out. The lobby had tons of people loitering in it. Not sure if they stayed there or were just hanging out. Kids always coming up and begging for stuff as we left. Not sure where the parents were. Sketchy people in the parking lot all hours of the day. I would not stay here again and do n... read more
Business response:
Dear Bobbi, We sincerely apologize for the issues you encountered during your stay. We take your concerns regarding cleanliness and safety seriously, and we will be addressing them with our team. Our goal is to provide a safe, clean, and welcoming environment for all guests, and we regret that we fell short in your case. We hope you’ll consider staying with us again so we can provide a better experience. We look forward to welcoming you back. Sincerely,Hotel Management
The room smelled like smoke and there were bugs in the room and bathroom. Never again stay away
Business response:
Dear greg, Thank you for your feedback. We regret to hear about your experience and sincerely apologize for any inconvenience caused during your stay. Maintaining a clean, comfortable, and smoke-free environment is a top priority for us, and we are addressing the concerns you mentioned with our team to ensure this does not happen again. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.