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Extended Stay America - Salt Lake City - West Valley Center
- Hotels
- West Valley City, UT
About this business
Location details
2310 W. City Center Ct., 2310 City Center Ct, West Valley City, UT, 84119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled awful. Felt unsafe.
Business response:
Dear Mikie, Thank you for your feedback. We’re very sorry to hear that your experience did not meet expectations and that you felt uncomfortable during your stay. Please know that we take these concerns seriously, as we strive to provide a safe and pleasant environment for all our guests. We’re addressing your concerns with our team to make necessary improvements. We appreciate your insights and hope to welcome you back in the future under better conditions.Sincerely,Hotel Management
Not very good. It says breakfast and all they have is coffee oatmeal and muffins. To me that’s a continental breakfast. Won’t stay there again.
Business response:
Dear Rosalina, Thank you for sharing your feedback. We apologize for any disappointment regarding our breakfast selection. We aim to offer a light start to the day with options like coffee, oatmeal, and muffins, but we understand it may not meet all preferences. Your comments are valuable as we continue to evaluate and improve our guest experience. We appreciate your honest review and hope to welcome you back in the future with enhanced offerings.Sincerely,Hotel Management
The person in the front was on the phone for 20 minutes it was horrible
Business response:
Dear Juan, Thank you for your feedback! We sincerely apologize for the delay you experienced during check-in due to the front desk staff being occupied on the phone. We understand that your time is valuable, and we are taking steps to ensure a more efficient check-in process moving forward. Your comfort and satisfaction are important to us, and we hope you will give us another opportunity to serve you better. We look forward to welcoming you back soon!Sincerely,Hotel Management
Very old and dirty. Much too expensive for what you get.
Business response:
Dear Samuel,Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you could not enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon.Sincerely,Hotel Management
Was run down and dirty. Breakfast was a muffin or fruit bar and coffee. Very close walk to the Maverick center but not worth it.
Business response:
Dear Sherrie,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the condition of the property and the limited breakfast options you encountered. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short during your visit. We appreciate your comments about the location, and we will use your insights to improve our services and facilities moving forward. Your experience is important to us, and we hope to have the opportunity to provide you with a more pl... read more
Ok OK place to stay. Room was small but comfortable. Shower had not been cleaned since the last person left so that was a decided negative.
Business response:
Dear Marisa, Thank you for reviewing our hotel. We are glad to read that your stay was comfortable, but we sincerely apologize for the cleanliness issue you encountered with the shower. This does not reflect our usual standards, and we understand how that impacted your experience. We are addressing this with our housekeeping team. Your feedback is valuable in helping us improve, and we hope you'll consider staying with us again for a much-improved experience next time.Sincerely,Hotel Management
The location was convenient, however, it appeared that there vacuum cleaners were not working...
Business response:
Dear Jennifer, We extend our sincerest apologies for the issues you encountered with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed your concern appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. In addition, we are glad you enjoyed our convenient location. We hope you will consider staying with us again so we can demonstrate the hospitality we are known fo... read more
This place was gross durty surrounded by crackheads, the room smelled like cigarettes, the bathtub was disgusting NEVER EVER ILL STAY THERE !!!
Business response:
Dear Hilda,Thank you for sharing your concerns, and we sincerely apologize for your negative experience. We are deeply sorry to hear about the cleanliness issues and the unpleasant environment you encountered. This does not reflect our standards, and we take such feedback seriously. Your comments will be addressed with our team to ensure necessary improvements are made. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a much better experience in the future.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Salt Lake City - West Valley Center
How is Extended Stay America - Salt Lake City - West Valley Center rated?
Extended Stay America - Salt Lake City - West Valley Center has a 3.3 star rating with 2,153 reviews.
When is Extended Stay America - Salt Lake City - West Valley Center open?
Extended Stay America - Salt Lake City - West Valley Center is open now. It will close tomorrow at 12:00 a.m.