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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely rude and unprofessional staff. Room is fallen apart.
Business response:
Dear Laura, We are sincerely sorry to hear about your negative experience with our staff and the condition of your room. This behavior does not reflect our standards, and we take your feedback seriously. We will address these concerns internally to ensure a more positive and professional environment for our guests. We value your feedback and apologize for any inconvenience caused. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
The room looked so dirty I bought cleaning stuff to clean the whole room. The white bed sheets had a red stain on them. During my one day and two night stay we found 4 roaches inside the room. The room also smelled like smoke although it was a nonsmoking room.
Business response:
Dear Amber, We sincerely apologize for the disappointment you experienced during your stay. Providing a clean and comfortable environment is paramount; we regret any lapses. Rest assured, we take cleanliness and pest control seriously and have implemented measures to address these issues promptly. Furthermore, our hotel strictly enforces a no-smoking policy in designated areas, and we apologize for any inconvenience caused by the odor in your room. We appreciate your understanding and feedback, and it would be our pleasure t... read more
The day that we checked in, we were told that the water was going to be shut off the next morning from 9 am to 5 p.m. And we were asked if we still wanted to check in. Since we arrived around 8 p.m., we decided to stay. I was upset because we never received a notification via email or via phone to let us know what was happening. Two days later, we asked for clean towels. We were told we would have to use the same towels the whole week because they had a shortage of towels. No notification of any kind was received about the t... read more
Business response:
Dear Sara, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experi... read more
Front desk service nice. Room dirty scratches on walls and smelled like cigarettes. Stovetop rusty, bathroom dirty and smelled like sewer. Cigarettes buts on hallway.
Business response:
Dear Edgardo, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering our nice front desk, plea... read more
It was a loud area by the highway and the comforter was dirty! There was hair and other things on it!
Business response:
Dear Brandee, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. We have noted your remarks about the noise and will take care of it on your next visit. Please return, and we will make your next stay wit... read more
Had roaches in rooms
Business response:
Dear Sonia, Please accept our apologies for the disappointing experience with us. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experien... read more
My safety is NUMBER 1 Place was decent, period. Main problem I had with this facility is the fact that when my wife and I returned from our day out the front door was open to our room. I reported this to the front desk, which was met with "I'm sorry that happened" what else could really be said? Luckily we had taken all of our valuables with us, the fact they entered when not supposed to, per their contract, only cleaned after leaving, maybe it was maintenance, not sure, fact is our room was not secure. Property is not GUN f... read more
Business response:
Dear Allen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Not Good I really wished I hadn't stayed the place has Bugs Roaches and I just hope I haven't brought anything home
Business response:
Dear Idrees, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.