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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a loud area by the highway and the comforter was dirty! There was hair and other things on it!
Business response:
Dear Brandee, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. We have noted your remarks about the noise and will take care of it on your next visit. Please return, and we will make your next stay wit... read more
Had roaches in rooms
Business response:
Dear Sonia, Please accept our apologies for the disappointing experience with us. It is disheartening to learn about the issue you encountered, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experien... read more
My safety is NUMBER 1 Place was decent, period. Main problem I had with this facility is the fact that when my wife and I returned from our day out the front door was open to our room. I reported this to the front desk, which was met with "I'm sorry that happened" what else could really be said? Luckily we had taken all of our valuables with us, the fact they entered when not supposed to, per their contract, only cleaned after leaving, maybe it was maintenance, not sure, fact is our room was not secure. Property is not GUN f... read more
Business response:
Dear Allen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Not Good I really wished I hadn't stayed the place has Bugs Roaches and I just hope I haven't brought anything home
Business response:
Dear Idrees, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Property was "clean" ... it was the bugs, ants, and insects thatnwere very unwelcoming. I shared with the management and because i went through Expedia they could not reimburse me or accommodate me. They will reach out to their Corporate Office and hopefully there will be Pest Control done in five days as that is when it is scheduled. One night was enough. The security lock on the door was missing as well. I will think twice about using Expedia or third party vendors whe. Booking Hotels...
Business response:
Dear Jean, We sincerely apologize for the unwelcome experience you encountered during your stay. We understand the frustration with the pests and the inconvenience of the missing security lock. We have communicated your concerns to the appropriate teams, and pest control will be scheduled. Regarding your reimbursement concerns through Expedia, we regret any inconvenience caused. Your feedback is essential, and we will be working to address these issues. We appreciate your patience and hope you reconsider in the future.Sincer... read more
Olía feo
Business response:
Dear Elizabeth, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Roaches
Business response:
Dear Tien, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you w... read more
They did not allow me to check in without an id
Business response:
Dear Jason, Please accept our apologies for the inconvenience you encountered during check-in. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. We are reviewing with our team to handle such a situation better, and we hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
No pots and pans but pests included Was told they didnt have any clean pots and pans or dishes but that they would take them to the room and never did. Also the room had german roaches in the bathroom and kitchen.
Business response:
Dear Marco, Thank you for choosing our hotel. We apologize for any inconvenience you experienced with the pots and pans and pests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for sharing your insights with us, and we hope to welcome you back for a better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 2,000 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.