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Extended Stay America - San Antonio - Airport
- Hotels
- San Antonio, TX
About this business
Location details
1015 Central Pkwy. S., San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was "clean" ... it was the bugs, ants, and insects thatnwere very unwelcoming. I shared with the management and because i went through Expedia they could not reimburse me or accommodate me. They will reach out to their Corporate Office and hopefully there will be Pest Control done in five days as that is when it is scheduled. One night was enough. The security lock on the door was missing as well. I will think twice about using Expedia or third party vendors whe. Booking Hotels...
Business response:
Dear Jean, We sincerely apologize for the unwelcome experience you encountered during your stay. We understand the frustration with the pests and the inconvenience of the missing security lock. We have communicated your concerns to the appropriate teams, and pest control will be scheduled. Regarding your reimbursement concerns through Expedia, we regret any inconvenience caused. Your feedback is essential, and we will be working to address these issues. We appreciate your patience and hope you reconsider in the future.Sincer... read more
Olía feo
Business response:
Dear Elizabeth, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management
Roaches
Business response:
Dear Tien, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you w... read more
They did not allow me to check in without an id
Business response:
Dear Jason, Please accept our apologies for the inconvenience you encountered during check-in. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. We are reviewing with our team to handle such a situation better, and we hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
No pots and pans but pests included Was told they didnt have any clean pots and pans or dishes but that they would take them to the room and never did. Also the room had german roaches in the bathroom and kitchen.
Business response:
Dear Marco, Thank you for choosing our hotel. We apologize for any inconvenience you experienced with the pots and pans and pests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for sharing your insights with us, and we hope to welcome you back for a better stay.Sincerely,Hotel Management
Not at all what expected of an extended stay property. Compare to d many other extended stays properties I have stayed over d years, this one does not earn d qualification of an extended stay facility. Specifically: No ice in room or at d property at all, no coffee maker, no coffee, no coffee cups in room and no coffee at all at d property. No dishes or dinner wear/utensils. Towels limited and of poor quality. No place to hang clothes. Room not as depicted in photos; no sitting area or furniture as shown in photo. $1 charge ... read more
Business response:
Dear Francisco, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The property is affordable, away from restaurants, breakfast is just coffee oat meal, small muffins, chocolate and hot water. The entire property seems a badly kept, dirty doors and walkways. Seems like section 9 public housing.
Business response:
Dear Nery, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.... read more
Frequently asked questions about Extended Stay America - San Antonio - Airport
How is Extended Stay America - San Antonio - Airport rated?
Extended Stay America - San Antonio - Airport has a 3.4 star rating with 1,983 reviews.
When is Extended Stay America - San Antonio - Airport open?
Extended Stay America - San Antonio - Airport is open now. It will close tomorrow at 12:00 a.m.