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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your room and our property clean during your stay. Maintaining a fresh, comfortable, and well-kept environment is one of our highest priorities, and it is always rewarding to know our efforts are recognized. Our housekeeping team works diligently each day to ensure every guest enjoys a pleasant experience. We truly appreciate your kind comment and your choice to stay at Extended Stay America. We look forward to w... read more
Staff were friendly, room was clean.
The place is very nice staff was friendly. The only problem was the smell in the room and hallways very strange smell. They do need vending machines pictures showing they have some but they don’t.
Business response:
Dear Guest, Thank you for sharing your feedback and for your kind words about our friendly staff and the overall property. We are pleased to know you found the hotel nice. We sincerely apologize for the unusual odor you experienced in the room and hallways, as this is not the standard we aim to provide. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We also appreciate you noting the vending machine concern, and we will review the information displayed to ensure accuracy. W... read more
Everything was great all around thank you for a nice staycation
Business response:
Dear Guest, We’re delighted you had such a pleasant getaway at Extended Stay America! It’s always rewarding to know our guests felt relaxed and well looked after. Your feedback inspires our team to continue creating welcoming and enjoyable experiences. Thank you for staying with us, and we look forward to welcoming you back for another memorable visit soon. Sincerely, Hotel Management
Hallways smelled a bit old, had cigarette smell but the room was great. The room was clean, I noticed there was a new AC system. I enjoyed my stay.
The hotel could use updating, but it was a good clean hotel. Staff were great and the bed was comfortable.
Business response:
Dear Guest, We appreciate your feedback and are glad you found our accommodations clean and enjoyed the comfortable bed. Our team takes pride in providing exceptional service, and your kind words motivate us to continue improving. Thank you for choosing Extended Stay America, and we hope to welcome you back for an even more enjoyable stay in the future. Sincerely, Hotel Management
El desayuno lo quitaron y nincafw dejaron
Business response:
Dear Guest, We’re sorry for the frustration caused when the morning offering was no longer available during your visit. This is not the experience we aim to provide, and availability should be consistent while service is in place. Your feedback has been shared with our team, so replenishment and oversight can be reviewed more carefully. We appreciate you bringing this to our attention and regret the inconvenience this caused during your stay. We value your comments and hope to have the opportunity to provide a smoother and m... read more
Great service
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 3.4 star rating with 1,635 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.