Extended Stay America - San Antonio - Colonnade

Business response:

Dear Guest, We appreciate your feedback and are glad you found our accommodations clean and enjoyed the comfortable bed. Our team takes pride in providing exceptional service, and your kind words motivate us to continue improving. Thank you for choosing Extended Stay America, and we hope to welcome you back for an even more enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry for the frustration caused when the morning offering was no longer available during your visit. This is not the experience we aim to provide, and availability should be consistent while service is in place. Your feedback has been shared with our team, so replenishment and oversight can be reviewed more carefully. We appreciate you bringing this to our attention and regret the inconvenience this caused during your stay. We value your comments and hope to have the opportunity to provide a smoother and m... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize that the condition of your accommodations did not fully meet your expectations. We understand how the age of the rooms can impact comfort and overall experience, and your comments have been shared with our management team for review. Guest satisfaction is very important to us, and we are committed to making improvements where possible. We hope you will consider giving us another opportunity in the future, allowing us to provide a more refreshed, comforta... read more

Business response:

Dear Guest, Thank you for taking the time to share your insights. We’re glad to learn that you found good value in our accommodations and enjoyed a restful night, and it’s especially nice to know the location made your visit more convenient. We appreciate your kind feedback and hope to have the opportunity to welcome you again to Extended Stay America for another comfortable and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback about our breakfast offerings; we are sorry for your disappointment regarding this amenity. Your comments will be shared appropriately, as we always want to know what would enhance our guests' experience. We hope the remainder of your stay was satisfactory overall. Reviews such as yours are valuable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your comments. We sincerely apologize for the inconvenience caused by the ongoing renovation work. We understand how this could affect your comfort, and we appreciate your patience during our improvement phase. Your comments regarding the lighting and overall environment have been noted, and we will share them with our team to enhance guest experiences. We are glad you found the location convenient and parking accessible. We hope you will return so we can provide you with th... read more