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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El hotel prometía desayuno incluido y por eso lo elegimos y resulta que sin previo aviso el desayuno estaba cansado por remodelación y la tarifa fue la misma
Business response:
Dear Guest, Thank you for your feedback about our breakfast offerings; we are sorry for your disappointment regarding this amenity. Your comments will be shared appropriately, as we always want to know what would enhance our guests' experience. We hope the remainder of your stay was satisfactory overall. Reviews such as yours are valuable to our hotel as we continuously strive to improve our guest experience. Thank you again, and we look forward to welcoming you back. Sincerely, Hotel Management
Its under renovation so there was a lot of dust around the property. The smell of chemicals used in construction - paint etc - was very strong. Lighting in the room was very dull. Location is great and parking was easy.
Business response:
Dear Guest, Thank you for taking the time to share your comments. We sincerely apologize for the inconvenience caused by the ongoing renovation work. We understand how this could affect your comfort, and we appreciate your patience during our improvement phase. Your comments regarding the lighting and overall environment have been noted, and we will share them with our team to enhance guest experiences. We are glad you found the location convenient and parking accessible. We hope you will return so we can provide you with th... read more
The room was very outdated and there were huge stains on the carpet. Some lamps did not have lightbulbs so there was limited light. Breakfast was just muffins and coffee.
Business response:
Dear Guest, Thank you for taking the time to share your review with us. We sincerely apologize that your recent visit did not meet expectations. We understand how important comfort, cleanliness, and adequate lighting are to our guests, and it’s disappointing to learn that your stay fell short in these areas. Your comments regarding the room condition and breakfast selection have been shared with the team for review and improvement. We truly value your feedback and hope you’ll allow us another opportunity to provide a more pl... read more
Cheap price, nice location, clean enough You get what you pay for. I paid $70 a night and expected much worse. I'd had bad experiences at extended-stay hotels before, so I expected the worst. The hotel was undergoing renovations, so it was a mess. The room was clean except for the floor, which was sticky. The bathroom was clean. For the price, it was fine. Parking seemed very secure, and the location is pretty good. It's surrounded by other hotels and on a dead-end street. It has a slightly strong incense smell. I would stay... read more
A diamond in Amarillo Check in was amazing!! Fast, convenient and professional. The room was clean and well appointed with two small rooms instead of one. The shower was clean and the towels were better than average quality. The bed feels comfortable and the room seems quiet for being so close to the highway.
Restroom was dirty sink was clogged tv didn’t work!!
Business response:
Dear Fabian, Thank you for being our guest. We are very sorry to learn that your stay did not meet expectations. Ensuring our guests have a comfortable and fully functional experience is a top priority. Your feedback will be shared with our team to help prevent similar situations in the future. We regret the inconvenience this caused and appreciate you bringing it to our attention. We look forward to welcoming you back for a more seamless and enjoyable stay. Sincerely, Hotel Management
Great
Business response:
Dear Christopher, We’re so glad you enjoyed your stay at Extended Stay America! It’s wonderful to hear your suite was comfortable and that our team provided exceptional service. We’ll share your kind words with our staff, who truly appreciate knowing their efforts made your stay enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management
The room I had, was very spacious. Very comfortable stay
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 3.4 star rating with 1,636 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.