Extended Stay America - San Antonio - Colonnade

Business response:

Dear Shunna, Thank you for choosing Extended Stay America. We're glad to know your stay was free of any pest concerns and that you felt comfortable throughout your visit. It's very important to us that every guest enjoys a clean, welcoming environment, and comments like yours help affirm the work our team does each day. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Gabe, We're sorry to learn that your experience felt underwhelming. We aim to provide each guest with a stay that feels thoughtful and comfortable, and it’s clear we missed the opportunity to make a stronger impression. Your comments will be shared with our team as we continue working to improve the overall guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Lydia, Thank you for the fantastic review of Extended Stay America. We're delighted to know you found the price to be appealing. Providing affordable accommodations while maintaining a comfortable and practical environment is something we continuously work toward. It's always rewarding when guests recognize the value we aim to offer. We're grateful for the opportunity to host you and hope to make your next experience even more enjoyable. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the inconvenience you experienced during your stay. We understand the importance of amenities like an ice machine and a comfortable bed for our guests. Regarding the deposit method, our policies are designed to ensure smooth check-in procedures, and we appreciate your understanding. We will review these concerns with our team to improve the overall experience for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you agai... read more

Business response:

Dear Guest, Thank you for being our guest at Extended Stay America. We’re glad your stay was enjoyable and met your expectations. Our team strives to provide a comfortable and welcoming environment for all our guests, so it’s rewarding to hear that you found the accommodations to your liking. We appreciate you choosing our property and hope to have the opportunity to serve you again on your next visit. Sincerely, Hotel Management