Extended Stay America - San Antonio - Colonnade

Business response:

Dear Luis, We're sorry to know that your stay did not fully meet your expectations. While we're glad you gave us the opportunity to host you, we understand how important it is for every aspect of your visit to feel comfortable and worthwhile. Your feedback is being shared with our team so we can continue working toward improvements in both service and accommodations. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Ho... read more

Business response:

Dear Shunna, Thank you for choosing Extended Stay America. We're glad to know your stay was free of any pest concerns and that you felt comfortable throughout your visit. It's very important to us that every guest enjoys a clean, welcoming environment, and comments like yours help affirm the work our team does each day. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Gabe, We're sorry to learn that your experience felt underwhelming. We aim to provide each guest with a stay that feels thoughtful and comfortable, and it’s clear we missed the opportunity to make a stronger impression. Your comments will be shared with our team as we continue working to improve the overall guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Lydia, Thank you for the fantastic review of Extended Stay America. We're delighted to know you found the price to be appealing. Providing affordable accommodations while maintaining a comfortable and practical environment is something we continuously work toward. It's always rewarding when guests recognize the value we aim to offer. We're grateful for the opportunity to host you and hope to make your next experience even more enjoyable. We hope to see you again soon. Sincerely, Hotel Management