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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a great experience. Had. Minor issue with lighting but it was addressed quickly and issue resolved.
I liked how clean it was in the room and the staff were very professional
Business response:
Dear Cassandra, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review motivates us to keep up the great work! We appreciate you letting us know our associates went over and beyond in handling your requests. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
Great Service Great area and service.
clean, convenient and quiet
Business response:
Dear Lee-Anita, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our spotless property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management
Next to a bar that was playing LOUD live music. Our room was dirty and smelled like body odor. Location was convenient. Staff was friendly and helpful.
Business response:
Dear Nathan, We are glad to learn that you enjoyed your stay and had some memorable encounters with our staff and we are glad our location was convenient for everything you wanted to do on this visit. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered during your stay. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deser... read more
At first the room looked presentable, but after a quick wipe down in the bathroom it was not very clean especially the toilet. Then the next day when I went to take a shower the temperature was boiling hot. The front desk sent someone to check it out and gave us another room above us. Again I did a quick wipe down and it was not very clean the bathroom. And lastly we didn't feel very safe because the door had a switch lock and a top lock but if you turned the door knob it would unlock and the top lock would pop open as well.
Business response:
Dear Bianca, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportu... read more
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.3 star rating with 1,027 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.