Extended Stay America - San Antonio - Colonnade's cover image
Claimed

This profile has been claimed by the business owner or representative.

Extended Stay America - San Antonio - Colonnade

4.3
  • Hotels
  • San Antonio, TX

About this business

HospitalityHotels

Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more

Location details

4331 Spectrum 1, San Antonio, TX, 78230, United States

Get directions
WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.31,027 reviews
Select a rating
Karen's profile image
11 months ago
Becky's profile image
11 months ago
Hector's profile image
Hector 
11 months ago

Had a great experience. Had. Minor issue with lighting but it was addressed quickly and issue resolved. 

Cassandra's profile image
Cassandra 
a year ago

I liked how clean it was in the room and the staff were very professional 

Business response:

Dear Cassandra, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review motivates us to keep up the great work! We appreciate you letting us know our associates went over and beyond in handling your requests. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management 

abel's profile image
a year ago

Great Service Great area and service. 

Lee-Anita's profile image
Lee-Anita 
a year ago

clean, convenient and quiet 

Business response:

Dear Lee-Anita, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our spotless property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management 

Nathan's profile image
Nathan 
a year ago

Next to a bar that was playing LOUD live music. Our room was dirty and smelled like body odor. Location was convenient. Staff was friendly and helpful. 

Business response:

Dear Nathan, We are glad to learn that you enjoyed your stay and had some memorable encounters with our staff and we are glad our location was convenient for everything you wanted to do on this visit. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered during your stay. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deser... read more

Bianca's profile image
Bianca 
a year ago

At first the room looked presentable, but after a quick wipe down in the bathroom it was not very clean especially the toilet. Then the next day when I went to take a shower the temperature was boiling hot. The front desk sent someone to check it out and gave us another room above us. Again I did a quick wipe down and it was not very clean the bathroom. And lastly we didn't feel very safe because the door had a switch lock and a top lock but if you turned the door knob it would unlock and the top lock would pop open as well. 

Business response:

Dear Bianca, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportu... read more

Joe's profile image
a year ago

Frequently asked questions about Extended Stay America - San Antonio - Colonnade

How is Extended Stay America - San Antonio - Colonnade rated?

Extended Stay America - San Antonio - Colonnade has a 4.3 star rating with 1,027 reviews. 

When is Extended Stay America - San Antonio - Colonnade open?

Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.