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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
clean, convenient and quiet
Business response:
Dear Lee-Anita, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our spotless property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management
Next to a bar that was playing LOUD live music. Our room was dirty and smelled like body odor. Location was convenient. Staff was friendly and helpful.
Business response:
Dear Nathan, We are glad to learn that you enjoyed your stay and had some memorable encounters with our staff and we are glad our location was convenient for everything you wanted to do on this visit. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered during your stay. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deser... read more
At first the room looked presentable, but after a quick wipe down in the bathroom it was not very clean especially the toilet. Then the next day when I went to take a shower the temperature was boiling hot. The front desk sent someone to check it out and gave us another room above us. Again I did a quick wipe down and it was not very clean the bathroom. And lastly we didn't feel very safe because the door had a switch lock and a top lock but if you turned the door knob it would unlock and the top lock would pop open as well.
Business response:
Dear Bianca, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportu... read more
The facility does not have an ice despenser. The water tasted rancid. The pool was gross. The staff did not stop a loud family from running and screamming up and down the hallway at 7 AM on Sunday morning. The access doors from outside did not work with the key card. I have a broken leg and parked close to my room. That access door lock lockinng system did not work. I went to the pool and tried toaccess the building from there and the key card did not work. The system is broken. My key worked in my door to my room, but nowhe... read more
Business response:
Dear Jill, We sincerely apologize for the numerous inconveniences you encountered during your recent stay. Your feedback regarding the lack of an ice dispenser, water quality, pool cleanliness, noise disturbance, and issues with access doors is concerning, and we regret any discomfort caused. We understand the importance of a seamless and enjoyable experience for our guests and are working to address these issues urgently. We truly value your patronage and appreciate your understanding of the limitations you experienced. Sho... read more
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 3.4 star rating with 1,631 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.