Extended Stay America - San Antonio - Colonnade

Business response:

Dear Edgar, Thank you for taking the time to share about your pleasant stay with us. We are thrilled you appreciated our spotless property and quiet atmosphere. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Cassandra, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review motivates us to keep up the great work! We appreciate you letting us know our associates went over and beyond in handling your requests. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Lee-Anita, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our spotless property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management 

Business response:

Dear Nathan, We are glad to learn that you enjoyed your stay and had some memorable encounters with our staff and we are glad our location was convenient for everything you wanted to do on this visit. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered during your stay. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deser... read more

Business response:

Dear Bianca, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up regarding these matters to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can have an opportu... read more