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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the pool how it had a pretty sunset looking at the trees
Business response:
Natashia, thank you for being our guest at Extended Stay America. We are glad you had a pleasant stay overall and that you loved spending time by the pool enjoying the beautiful views. We always want to provide our guests with a comfortable stay, and a review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I didn't even end up staying here once we checked in. Room was not as expected.
Business response:
Thank you for sharing your evaluation. We are sorry to know about your disappointment with your suite that led you to leave us earlier than expected. We apologize for any inconvenience you may have had. We hope you will allow us an opportunity to serve you again. Sincerely, Hotel Management
Property appeared to be clean. Room was spacious but limited on sheets, pillows and blankets for fold out couch. Nothing in the kitchen to use for preparing meals and not enough bath towels and personal products that are normally provided. We stayed 4 days with 6 in our party. It was a planned trip with our 4 Great Grandchildren.
It’s a great place to stay. The staff was amazing
Business response:
Thank you for selecting Extended Stay America and recommending us. We are thrilled everything went well during your stay and that you were highly impressed with the service delivered by our courteous associates. We appreciate your rating and look forward to your return visit. Sincerely, Hotel Management
It was very difficult to get clean towels during our stay. We stayed 6 nights and when we asked for clean towels we were given abag to put our dirty ones in and had to fill out a form. They were supposed to give us new ones after we did that when we got back that evening we did not have any towels and the front desk told us they did not have any to give us. We finally got some the next morning, but everyone had to wait to take a shower until the next morning. It was very inconvenient.
Business response:
Thank you for selecting our hotel and evaluating your overall experience. We are truly sorry for the delay you experienced in receiving towels you had requested for. We appreciate you bringing this to our attention as it will help us take appropriate actions. We hope the other aspects made up for this and that you will allow us to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.2 star rating with 968 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.