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Extended Stay America - San Antonio - Colonnade
- Hotels
- San Antonio, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
4331 Spectrum 1, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Javier, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Nice, clean, and comfortable. Went for Thanksgiving with 5 kids and 3 adults. Not quite enough room for all of us with 2 beds and a pull out couch, but it was cozy. The kitchen was small but I was able to make an entire Thanksgiving meal in it. Front desk staff was super friendly and helpful. Very clean grounds and room. Location was perfect (close to stores and things to do). I have absolutely no complaints. We will be staying again this year for Thanksgiving with the kids.
Business response:
Thank you for choosing Extended Stay America and for the nice review. We are thrilled to know you were pleased with our comfortable accommodation and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Elevator need to be repair, a lot of noise and bumps.
Business response:
Thank you for choosing Extended Stay America. We're glad to know overall you had a pleasant time with us. We have discussed your observations with the concerned team in order to do the needful. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Very nice staff. Assisted me when hair dryer quit working. Clean room.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're thrilled to know you loved the service provided by our associates and that you were impressed with your well-kept room. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
If you are picky, better stay somewhere else. The front desk clerk was very nice and friendly. However, walking down the hallway and in the stairwells you have to hold your breath. There are piles of trash at the ends of the hallway what causing this horrible odor. When it was time for bed, I lifted the blankets and noticed fingerprints all over the sheets. It looks like bedding never was changed after the previous stay. When I went for a walk with my dog, noticed a lot of trash around the building (cigarette butts, empty bo... read more
Business response:
Please accept our apologies for your unpleasant experience at our hotel. Thank you for bringing these issues to our attention so they can be corrected immediately. As the cleanliness of our hotel is a key priority, we are very sorry our hotel fell short of expectations. Rest assured your comments have been shared with the housekeeping team in an effort to improve our service. We hope you'll give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Veronica, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I liked that it was only an 8 minute drive from Firsta, Texas and that there was free parking.
Business response:
Nancy, thank you for being our guest. It’s a pleasure to know overall you had a pleasant stay with us and liked our ideal location. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Not worth to stay for such a high price There wasn't good service for room. Breakfast wasn't properly provided. No cooking containers were given untill we ask specifically and not all containers are provided
Business response:
Sriram, thank you for reviewing your stay. We apologize for the inconvenience you had due to our hotel policy and that you feel we did not merit the rate you paid. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will give us a chance to redeem ourselves the ne... read more
Frequently asked questions about Extended Stay America - San Antonio - Colonnade
How is Extended Stay America - San Antonio - Colonnade rated?
Extended Stay America - San Antonio - Colonnade has a 4.3 star rating with 1,027 reviews.
When is Extended Stay America - San Antonio - Colonnade open?
Extended Stay America - San Antonio - Colonnade is open now. It will close tomorrow at 12:00 a.m.