Extended Stay America - San Antonio - Colonnade

Don 

on Expedia

8 months ago

The room was spacious but there were a lot of things that werent working, like the fan in the bathroom, the lock on the bathroom door and the handle to flush the toilet. The woman at the front desk when we checked in and out was very helpful, but the gentleman was not. We had a room for 6 people but only pillows for 5, so when i asked him for a pillow he said they had none and he couldnt help me. I asked if he could get one from a vacant room or anything and he said they were booked in every room which was totally untrue. Th... read more

Liliana 

on Expedia

10 months ago

Horrible, Terrible the worst experience. At check in there was no one at front desk. Had me waiting for over 25 min. Multiple auto robberies. Including me. Back window broken. Got 3 overcharges on my account. Called multiple times and they haven’t returned the call or solved the issue. Never. Again. 

David 

on Expedia

10 months ago

The room and whole hotel smelled bad. The elevator was broken. It just didn’t seem sanitary 

Donna 

on Expedia

11 months ago

Looking for new apartment and stayed here for several weeks. The staff at the desk are very customer service focused. Best customer service in a hotel I have had ever. The building, room and amenities are nothing like described. Very run down, no real gym just a bike and an elliptical, there is no real breakfast just coffee and oatmeal soft bar or other instant breakfast food set up on a little table in the corner. There is no usable wifi even when purchasing the upgraded plan. Housekeeping never came to clean room the 7 wee... read more

Justin 

on Expedia

a year ago

Was looking under the bed cuz my daughter dropped her AirPod and there was trash all underneath the bed. Used tissues, aluminum foil, you could tell they don’t deep clean the rooms, the water pressure in the kitchen was horrible. When we told them we didn’t like the conditions of the room and wanted to leave they said they couldn’t give us but $100 back from our stay. Just bad all the way around. 

Annie 

on Expedia

a year ago

Creepy hotel!! It was late at night when we arrived so we expected it to be dark, but it was so dark outside that it was genuinely creepy. Like I mean horror movie creepy!!! There is hardly any lighting in the parking lot. I would def recommend arriving in the day time or bringing a flashlight to find the front door. We considered losing our $144 for the room to stay somewhere else… and we’re broke, so that’s saying something. The front office smelled like someone had been smoking a fatttt blunt. Had it been just my husband ... read more

Julio R. 

on Expedia

a year ago

Started to rain and began coming in thru window. They changed our room within 5 minutes. Thank you to Jessica for your help.