Extended Stay America - San Antonio - Colonnade

jess 

on Expedia

a year ago

Down grade the stars😟 Not enough towels. No hand soaps. The one elevator stopped working. 

Daniel 

on Expedia

a year ago

Not a good place 

Janie 

on Expedia

a year ago

Rooms were very dirty. We were moved three times. Place stinks. Looks like the sheets weren’t changed and they definitely do NOTclean the bathtub or bathroom. Very disgusted and disappointed with this place. Don’t waste your money! 

Michael 

on Expedia

a year ago

Denied by Night Shift Turd Late night clerk at front desk accused me trying to use a fraudulent card because I use contactless payments. Hotel advertises contactless payment as an option and card readers are set up to use contactless payments. He insisted that he wanted to be able to “hold the card in my hand so I know it’s real.” When I said using contactless payment was a viable option he told me that he just cancelled my reservation. It was close to midnight. Finding a place to sleep wasn’t easy. 

Aileen 

on Expedia

a year ago

Un satisfied It was old. elevator didn’t work . I paid for five people and we only had three towels . Beds were hard and there was no complementary breakfast as told just coffee 

Christian 

on Expedia

a year ago

The place is outdated missing and broken furniture, more of an eyesore. However we found it clean which is what we care more about vs looks. Also we enjoyed how spacious the room was, including kitchen area. However, the service desk closes at 11 so our first night we went without a few items like towels, pillows and blankets for our family of 6, as we check in late. Our second night we came back to our restroom floor covered in water that dripped from the 3rd floor. But the most inconvenience/uncomfortable experience was as... read more

Elias 

on Expedia

a year ago

Checked in and was only there for maybe a couple of hours and then the roaches appeared so checked right back out with a complete refund