This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Hated my stay. When I arrived they said someone had extended and my King bed sofa sleeper room was sold out. After about 30 min they found me a room. The room smelled strongly of smoke even though it was supposed to be a nonsmoking room. We ran the fans and aired it out all night. With my smoke sensitivity I couldn’t sleep. When we asked for sheets and blankets for the sofa sleeper we were told to come back and they would check after they did laundry. Both the king bed and sofa sleeper were not comfortable. The sides of the ... read more
This was a nightmare. The plumbing was shot, leaking all over the floor from the wall behind the shower. The shower was dirty. The hard floors and countertops had little bits of debris all over and had not been cleaned. Worst of all, some workers had a truck broken down in the lot just outside my room. They noisily worked on it until about 1130 and everyone's prayers were answered and they drove off.
Business response:
Dear Ron, Thank you for sharing your experience. We're truly sorry to hear about the discomfort and disruption you encountered during your stay. We understand how important cleanliness, proper maintenance, and a quiet environment are to our guests. While certain external disturbances may be beyond our control, we are committed to providing a well-kept and welcoming atmosphere. Your feedback has been shared with the appropriate teams for review, and we hope you'll consider returning for a greatly improved visit. Sincerely, Ho... read more
This place was one of the worse ever room 153 dirt bathroom n bathtub stained walls Not sure it if was mole but it was black the bed was really noisy the kitchens was out dated n dirty
Business response:
Dear Joshue, Thank you for sharing your thoughts on your recent visit. We sincerely regret that your experience did not meet expectations and appreciate your feedback, as it helps us identify areas for improvement. Your concerns are taken seriously, and efforts are continuously made to enhance cleanliness and overall comfort. We value each guest and aim to provide a more pleasant stay in the future. Should you choose to return, we look forward to offering a refreshed experience that better reflects our commitment to quality.... read more
I regretted booking here - I did not need a kitchen, which I think is the main selling point for the room. But I expected at least a coffee pot to have coffee in my room. Also no remote for the TV - you had to go to the desk to ask for it. And there was no toilet paper. Room was very clean, bed was comfortable, and the location was quiet and nice for walks.
Business response:
Dear Cassandra, Thank you for taking the time to share your thoughts. We are pleased to hear that you found the room clean and the setting peaceful, and we appreciate your kind remarks on comfort. We’re sorry to learn that certain aspects did not meet your expectations. Your feedback is invaluable as we work to enhance the guest experience. We hope to welcome you back in the future for a more seamless and satisfying stay. Sincerely, Hotel Management
It was nobody to check me in at night and my room was dirty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. It’s unfortunate to learn that your arrival did not go as smoothly as expected. We understand how frustrating it must have been to face difficulties upon check-in, especially during late hours. While we encourage guests to reach out with any changes to their arrival plans, we regret that our team was unavailable to assist you promptly. Additionally, we are sorry that the condition of your room did not reflect the standards we strive to maintain. Your comments ... read more
Aweful state of property and service was abysmal
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your recent visit fell short of expectations, and we regret any disappointment you experienced. However, we appreciate your comments, as they help guide our efforts to enhance the overall guest experience. Your concerns have been noted and shared with the appropriate teams. We hope you’ll consider giving us another opportunity to offer a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,901 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open tomorrow at 12:00 a.m.