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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Great location The hotel was great for the money. The bed wasn't anything to get excited about and the fridge didn't get as cold as it should have, but the location is unbeatable for SeaWorld and San Diego Zoo as well as the beach. A grocery store and plenty of restaurants are within a mile.
The hotel stay was awful. Overfilled trash piled up by the stairwells, cracks on the leather couch, rust on the towel racks, mold on the ceiling above the shower, and random marks on the dining chairs. The room did not seem to be cleaned well so we felt very uncomfortable sleeping there.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet expectations and that the condition of your accommodations caused discomfort. Providing a clean and well-maintained environment is a top priority, and it is disappointing to hear that these standards were not reflected during your visit. Your observations regarding cleanliness and room upkeep have been shared with our team for corrective action. We value your input and hope you might consider giving us another op... read more
Front Desk staff was fine. The room was not at all like any other Extended Stay America locations I've been to. There was pet hear, urine, and dirt all over the floors. Black mold on the ceiling in the shower, and an animal had chewed the corner off of the coffee table. We are trying to get our money back because the room was completely unlivable, they had no other accommodations for us, so we did not even stay the night. The standards of this room we were staying in were abhorrent.
Business response:
Dear Guest, We sincerely apologize that your accommodations fell far short of expectations and were unfit for your stay. Concerns regarding cleanliness and maintenance are taken very seriously, as they directly impact guest comfort and safety. Your feedback has been shared with our management and housekeeping teams. We regret the disappointment and inconvenience you experienced and appreciate you bringing these issues to our attention. Sincerely, Hotel Management
I booked the room and left within 30 minutes. I booked another hotel. Prostitution was taking place in the vehicle parked 2 cars down from me. There was high traffic and half dressed people going in and out. A man was standing by his vehicle and watching me. I go in the room to use the restroom and I go out and the same man is there. I go in the room and come back out of another time, the same occurrence happened. It’s just that he was in a different spot. I wasn’t really sure what was going on, but the activity by my room w... read more
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely regret that your visit did not feel safe and that you experienced discomfort due to activity in the surrounding area. Guest security and peace of mind are extremely important, and we understand how unsettling this situation must have been. Your feedback will be shared carefully with our management team to evaluate measures that help enhance guest comfort. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Room was not clean. There was a horrible smell in the room. Evan after switching rooms the 2nd room had a bad smell to it also.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered in your initial room, and we are equally sorry that the second room did not provide the fresh and comfortable environment you deserved. Your comments will be shared with our housekeeping and maintenance teams for review and corrective action. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a far more comfortable and refreshed stay in the future. Sincere... read more
Night staff wouldn't let me check in
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your arrival. This does not reflect the standard of service we strive to provide, and we understand how frustrating it must have been. Your feedback is important and will help us address this issue to prevent it in the future. We hope you will consider giving us another opportunity to provide a smooth and welcoming stay, where your experience reflects the care and attention our guests deserve. Sincerely, Hotel Management
No breakfast available. They did not provide any housekeeping.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed for guests staying for an extended period; as such, our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service upon request. Also, we have noted your concern with our breakfast. Your feedback has been shared with our staff, ... read more
There was blood stains on the bathroom floor, the doors had holes, the main door was stain like old blood stain. It was a little scary
Business response:
Dear Guest, Thank you for sharing these concerns with us, as guest comfort and reassurance are very important to our team. What you described is not the standard we aim to provide, and situations like this are reviewed promptly with housekeeping and maintenance to ensure spaces are properly prepared and welcoming. We also want to reassure you that security measures are in place on site, and the environment is regularly monitored to support a safe and comfortable stay. Your feedback helps us strengthen attention to detail, an... read more
Staff was unfriendly. The room was clean but not as nice as the pictures make it out to be. There isn't any breakfast just coffee and a granola bars.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad the room was clean, though we understand it did not fully meet expectations. We also recognize that the limited breakfast options and the service interaction affected your stay. Please know that our complimentary breakfast is a grab-and-go style offering a quick and convenient start to the day. Your feedback has been shared with our team so improvements can be considered, and it will help guide efforts to provide a better experience for future guests. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,046 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.