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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
So many issues: bathroom door didn’t shut, tp holder fell out of the wall, fruit flies, musty smell, dirty floor, all around dingy had to pay to park when there’s nothing around, breakfast is coffee and instant oatmeal or packaged muffins, walls thin: dog barking in room behind us, women yelling at each other in the parking lot in the morning (police called), no dishes in kitchen—had to go to lobby and get them, trash in piles around the property. Do NOT recommend.
Business response:
Dear Justin, We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Allow us to discuss this with our concerned team and improve as we advance. Please let us h... read more
The kitchen had nothing in it and the heater was putting out dust. The light in the bathroom was so dim it was difficult to see
Business response:
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the kitchen amenities, heater, and bathroom lighting. Your concerns are important to us, and we will address these issues with our team to ensure a more comfortable stay for future guests. We appreciate your input and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Booked a room and they had no availability. No one has responded to my cancelation and refund.
Business response:
Dear Natalie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Unmaintain rooms Place looks nice around business area and employees are nice. The room was very poor maintenance and the ac/heater did not work, was cold when sleeping.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered with the room's maintenance and the malfunctioning AC/heater. Ensuring a comfortable and well-maintained environment is our priority, and we regret that we fell short during your stay. We are addressing these concerns with our team to prevent similar occurrences. We hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
Had to move out from the room to another one in the middle of the night,sprinkle leaks
Business response:
Dear Juan, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how disruptive it must have been to move rooms in the middle of the night due to the issue with the sprinkler. Please rest assured that we are addressing this situation with our maintenance team to prevent similar occurrences in the future. We truly appreciate your understanding and hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
They said they had Breakfast but only had coffee and there were no soap or shampoo
Business response:
Dear Gilbert, We are disappointed you were not happy with the variety of breakfast we offer and did not meet your expectations with the in-room amenities. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience.We hope you will return to stay with us another time; it was a pleasure hosting your visit.Sincerely,Hotel Management
The room smelled heavenly of cigarette smoke. The kitchen accommodation we’re worn out. It felt very dirty and the bathroom light made it very dark. I would not recommend using that extended stay again.
Business response:
Dear Edward,First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We underst... read more
Not cared for
Business response:
Dear Dion, We are truly sorry to hear that your experience did not meet expectations. Guest satisfaction is our top priority, and it’s disappointing to know we fell short of providing the care and attention you deserve. Your feedback is important, and we will use it to address any shortcomings. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,901 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open tomorrow at 12:00 a.m.