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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
This place is horrible , dont stay here , they have homeless people living here . The sheets had old poop stains , it smelled like cigarettes. The front office never picked up the phone . This motel is not a good choice do not bring your family here . Go elsewhere .
Business response:
Dear Guest, We’re truly sorry for the disappointing experience you encountered during your time with us. It’s concerning to hear about the condition of your linens, and we regret that the room was not prepared to the standard we expect. We also apologize for the difficulty you had reaching the front desk. Your comments have been shared with both the housekeeping and guest service teams for review and improvement. We appreciate your feedback and regret that this visit did not meet expectations. We hope you will consider givin... read more
El hotel me cobró dos veces la habitación
Business response:
Dear Guest, We’re sorry for the inconvenience you experienced during your stay. Your feedback has been shared with the appropriate teams for review to address the issue and prevent similar occurrences in the future. We value your understanding and hope you will consider givingusanother opportunity in the future to provide a more positive experience. Sincerely, Hotel Management
The breakfast was non-existent but also was not something would be spectacular considering it is not something they really offer. The room had not been cleaned in I’m not sure how long, there was dead roaches on the ceiling, dust everywhere, underneath the bed was filthy, the repairs to the walls were done poorly and there were cockroaches.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations, particularly regarding the cleanliness of your room and the limited breakfast offerings. We understand how frustrating this must have been and regret the discomfort it caused. Your feedback has been shared with our team to address these concerns and enhance our standards, including housekeeping and maintenance. We hope you will consider giving us another opportunity to deliver a stay that reflects the quality and care we strive to uphold. Sincerely,... read more
The bed had blood all over it and it was so visible that it was able to be seen through the sheets. And that room was rented out to another guest and the bed wasn’t even cleaned. There are roaches small big and large ones! I have pictures
Business response:
Dear Reshennia, We’re very sorry to learn about the condition of your room and the concerns you encountered during your visit. The comfort and well-being of our guests are essential to us, and we take such matters seriously. Your feedback will be addressed appropriately with the team to ensure improvement and prevent similar situations in the future. We truly regret that your experience was disappointing and hope you will give us another chance to restore your confidence in the future. Sincerely, Hotel Management
No one was there to on board us the day we checked in. We waited and called customer service and waited outside and NO response and no accountability during that night around 11pm with my family. Complementary breakfast is a cheat because they have 2 flasks of coffee, hot water and 10 muffins. Nothing else. No direction for internet , no one shared the information, we used our own data. Outside lots of people and smoking with lots of weed smell. It’s overall horrible experience. The manager who showed up next day 11am but he... read more
Business response:
Dear Sridhar, We sincerely apologize for the disappointing experience you and your family had, and for the fact that your concerns were not adequately addressed by our associate the following day. From the challenges at check-in to the conditions you described throughout your stay, we understand how upsetting this must have been and regret that we fell short of providing the comfort and service you expected. We can assure you that what you experienced is unacceptable by our standards, and your feedback has been taken very se... read more
Bad revew Not so nice receptionist and no remote on the TV
Business response:
Dear Patrick, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered with the front desk service and the missing TV remote. Guest comfort and convenience are important to us, and your comments will be reviewed with our team to ensure a smoother experience in the future. We appreciate your input and hope to provide a better stay on a future visit. Sincerely, Hotel Management
staff member upon check in looked completely checked out. Went to room and the bathroom was dirty, the toilet had residue. Microwave was never cleaned as well as the top of the fridge. It was a non smoking room however the room smelled of smoke and the blanket had burn marks from someone smoking.
Business response:
Dear Sara, Thank you for sharing your feedback with us. We’re very sorry your stay did not meet the clean and comfortable standards we aim to provide. While all rooms are designated non-smoking, it appears this policy was not upheld, and we regret the impact this had on your experience. Maintaining a spotless room is a top priority, and we apologize for the oversight with the bathroom and in-room amenities. We also regret that the front desk service did not meet your expectations. Your comments have been shared with our team... read more
Clean room, but outdated. Terrible service. One of the worst hotel experiences I've had in 36 years of traveling. Started with check in, the guy talked on the phone the whole time and never said one word to me, just pointed what I needed to fill out. We stayed 2 nights. The bathroom fan was very loud. The second night the outside lights flickered all night, it looked like a strobe light in our room, even with the drapes closed. In the morning, went down for coffee and there wasn't any. She said she ran out the day before! Pr... read more
Business response:
Dear Craig, Thank you for sharing your detailed impressions. While we are glad you found the room clean, we deeply regret the frustrations you experienced during your stay, from the lack of attentiveness at check-in to the maintenance and service shortcomings that disrupted your comfort. This is not the level of hospitality we strive to deliver, and your feedback highlights areas where we must do better. Please be assured that your comments have been shared with our team so improvements can be made. We are committed to raisi... read more
Very noisy. At 6 AM, there was a lady in the room next to me who was singing loudly. So, just imagine 💁♂️💁♂️
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,046 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.