This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
My room was very dirty. There was old food on the stove top, 3 of the bath towels looked dirty and have someone else's hair on them. The tub faucet was dripping all night and the room had stains on the walls. I felts very unsafe after the sun went down and I was concerned about the safety of my car. There were many random people hanging out and smoking. I can say the staff was nice.
Business response:
Dear Guest, It is disappointing to hear about your experience at our hotel. We apologize for the cleanliness and maintenance issues in your room, as well as the concerns you had about your safety. While we are glad to know our associates were kind and welcoming, your concerns are being taken seriously, and we will share them with the appropriate team to enhance the quality of our guest experience going forward. We appreciate your patience and hope to provide you with a more satisfying visit next time you are in the area! Sin... read more
Place was so suffocating
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your recent stay did not meet your expectations. We understand that the atmosphere may not have been as comfortable as anticipated, and we apologize for any discomfort this caused. Your comments are valuable to us, and we are committed to enhancing our environment to better serve our guests. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more enjoyable experience. Sincerely, Hotel Management
Cold water. Room is old and worn out. Finish is pealing off of cabinets. No tv remote control in the room, had to go to the front desk to get one. Walls are very thin could hear other guests all night long. Bathtub drain did not work even after the desk said maintenance would fix it. Hot water never got more than warm. Spill on the sidewalk outside was never cleaned up inthe four days I was there probably still there now.
Business response:
Dear Guest, Thank you for sharing your feedback. We understand that your recent stay did not meet expectations, and we sincerely regret any inconvenience you experienced. Your observations regarding room conditions, amenities, and overall comfort are valuable. Please be assured that your comments have been shared with the appropriate teams for review and improvement. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more enjoyable experience. Sincerely, Hotel Management
The rooms in the hotel really need to be remodeled. The rooms are pretty much shot!! Broken faucet handle in the bath’s sink
Business response:
Dear Guest, Thank you for sharing your feedback. We truly appreciate your positive comments, and we also regret that the condition of your room did not meet expectations. Please accept our sincere apologies for the maintenance issues you experienced. Your input is invaluable as we work to improve our facilities. We hope you will consider staying with us again, allowing us the opportunity to provide a more pleasant and comfortable experience. Sincerely, Hotel Management
Never again! Very run down and dirty. Holes in the wall, electrical outlets didn’t work, floors were dirty( left sock dirty) Smoke detector didn’t have a safety light. It appears that the hotel is on the voucher program and house the homeless. I was staying here to be close to the hospital while my husband was having surgery. When we came back to the hotel after a stressful day we felt very unsafe,
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We are truly sorry that your experience did not meet expectations during such a difficult time for you and your family. While we appreciate your candid remarks, we understand how vital a calm and secure atmosphere is, especially under stressful circumstances. Your comments will be carefully considered as we work to create a more welcoming environment. We hope to offer you a better stay in the future.Sincerely,Hotel Management
Sucked This property was so unfriendly and about the lowest quality. I’ve ever stayed at other than motel six. The client was noisy. The manager walked in on me while I was watching TV and reading my email, thinking the room was vacant after he had just checked me in. The room upstairs had either very hyper active children, or somebody on meth, because they were stomping for two hours before I got dressed and asked for another room. Noisy people staying there. I do not recommend.
Business response:
Dear Guest, We are truly sorry your experience fell below expectations. We understand how unsettling and frustrating these issues must have been, particularly the disturbance and the intrusion into your room. Please accept our sincere apology for the inconvenience and discomfort caused. Your feedback is being taken seriously and shared with our team to address staff communication, guest conduct, and overall service quality. While we regret that your stay was not a positive one, we are committed to making the necessary improv... read more
Horrible experience It was a very disappointed trip, the place was dirty, the bed sheets had hairs and BED BUGS!!! And that was nothing in comparison with how dirtier outside was abd what was worst we disnt felt sade at all. We had to leave!
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. Guest safety and cleanliness are our top priorities, and we are actively working to address these concerns. Your feedback is invaluable in helping us improve. We hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Got a reservation at the hotel a week prior to the date of arrival. once I got there, the hotel was closed down, no one in the office with a sign saying they’re closed at 10 PM?!! After contacting the hotel property management over the phone someone showed up an hour later with an attitude “ like I woke them up from their precious sleep” and checked me in to a dirty room and guess what, the room is right next to a room that they’re doing remodeling work on, so drills and hammers started at 7 am, so I didn’t even get a 3 hrs ... read more
Business response:
Dear Ali, We sincerely apologize that your stay did not meet your expectations and appreciate you sharing your experience. Arriving at unexpected challenges can be frustrating, and we understand how this must have impacted your visit. While our team aims to provide a seamless check-in process, we recognize that improvements are needed to ensure better communication and preparedness. Cleanliness and a restful stay are priorities, and your feedback will be addressed with our team to prevent similar concerns in the future. We a... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 1,901 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open tomorrow at 12:00 a.m.