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Extended Stay America - San Diego - Fashion Valley
- Hotels
- San Diego, CA
About this business
Location details
7444 Mission Valley Rd., San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
This was a nightmare. The plumbing was shot, leaking all over the floor from the wall behind the shower. The shower was dirty. The hard floors and countertops had little bits of debris all over and had not been cleaned. Worst of all, some workers had a truck broken down in the lot just outside my room. They noisily worked on it until about 1130 and everyone's prayers were answered and they drove off.
Business response:
Dear Ron, Thank you for sharing your experience. We're truly sorry to hear about the discomfort and disruption you encountered during your stay. We understand how important cleanliness, proper maintenance, and a quiet environment are to our guests. While certain external disturbances may be beyond our control, we are committed to providing a well-kept and welcoming atmosphere. Your feedback has been shared with the appropriate teams for review, and we hope you'll consider returning for a greatly improved visit. Sincerely, Ho... read more
This place was one of the worse ever room 153 dirt bathroom n bathtub stained walls Not sure it if was mole but it was black the bed was really noisy the kitchens was out dated n dirty
Business response:
Dear Joshue, Thank you for sharing your thoughts on your recent visit. We sincerely regret that your experience did not meet expectations and appreciate your feedback, as it helps us identify areas for improvement. Your concerns are taken seriously, and efforts are continuously made to enhance cleanliness and overall comfort. We value each guest and aim to provide a more pleasant stay in the future. Should you choose to return, we look forward to offering a refreshed experience that better reflects our commitment to quality.... read more
I regretted booking here - I did not need a kitchen, which I think is the main selling point for the room. But I expected at least a coffee pot to have coffee in my room. Also no remote for the TV - you had to go to the desk to ask for it. And there was no toilet paper. Room was very clean, bed was comfortable, and the location was quiet and nice for walks.
Business response:
Dear Cassandra, Thank you for taking the time to share your thoughts. We are pleased to hear that you found the room clean and the setting peaceful, and we appreciate your kind remarks on comfort. We’re sorry to learn that certain aspects did not meet your expectations. Your feedback is invaluable as we work to enhance the guest experience. We hope to welcome you back in the future for a more seamless and satisfying stay. Sincerely, Hotel Management
It was nobody to check me in at night and my room was dirty
Business response:
Dear Guest, Thank you for taking the time to share your feedback. It’s unfortunate to learn that your arrival did not go as smoothly as expected. We understand how frustrating it must have been to face difficulties upon check-in, especially during late hours. While we encourage guests to reach out with any changes to their arrival plans, we regret that our team was unavailable to assist you promptly. Additionally, we are sorry that the condition of your room did not reflect the standards we strive to maintain. Your comments ... read more
Aweful state of property and service was abysmal
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your recent visit fell short of expectations, and we regret any disappointment you experienced. However, we appreciate your comments, as they help guide our efforts to enhance the overall guest experience. Your concerns have been noted and shared with the appropriate teams. We hope you’ll consider giving us another opportunity to offer a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
My room was very dirty. There was old food on the stove top, 3 of the bath towels looked dirty and have someone else's hair on them. The tub faucet was dripping all night and the room had stains on the walls. I felts very unsafe after the sun went down and I was concerned about the safety of my car. There were many random people hanging out and smoking. I can say the staff was nice.
Business response:
Dear Guest, It is disappointing to hear about your experience at our hotel. We apologize for the cleanliness and maintenance issues in your room, as well as the concerns you had about your safety. While we are glad to know our associates were kind and welcoming, your concerns are being taken seriously, and we will share them with the appropriate team to enhance the quality of our guest experience going forward. We appreciate your patience and hope to provide you with a more satisfying visit next time you are in the area! Sin... read more
Frequently asked questions about Extended Stay America - San Diego - Fashion Valley
How is Extended Stay America - San Diego - Fashion Valley rated?
Extended Stay America - San Diego - Fashion Valley has a 3 star rating with 2,046 reviews.
When is Extended Stay America - San Diego - Fashion Valley open?
Extended Stay America - San Diego - Fashion Valley is closed now. It will open on Sunday at 12:00 a.m.