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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy room The room was filthy..You can hear everything upstairs and next room. Will never stay here again
too much noise We had a problem with the guest aboe us and continous noise all night long for fruday and Saturday. The clerk did contact but the guest continued making noise from 10pm to 6am in the morning.They did not have a place for us to move to.
Cold shower, slow internet Luke warm/tepid shower both mornings. Two mystery stains on the sheets. Slow internet, and $4 internet upgrade not worth it. Ran out of fruit for the 'grab-and-go' breakfast by the time I was out the door--8:00. Otherwise, generally clean and functional. Don't stay here if you're on a work trip and need a usable internet connection.
Horrible service, horrible room - will not use Room leaked from some problem upstairs or in the ceiling. When we made a complaint and requested a different room - we were told "that since we didn't purchase the room from them and used hotels.com, that we were out of luck." No room was provided, no repair was done, room just continued to leak the entire stay. Horrible service, horrible room - our company will not use this location again.
Business response:
Thank you for your recent review of your stay. The service and maintenance issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as making sure we are providing each guest with professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Horrible front desk hospitality My daughter and I only stayed for one night. When we arrived the front desk person, Janette was extremely unpleasant. She told me I booked a smoking room. I told her I could not have nor did I book a smoking room. Thank goodness I had my online reservation with me on my phone. She did not apologize for the error. I proceeded to my room where the wi-fi did not work. There was also a used towel hanging high on the shower railing. It definitely was not worth the price and I would not recommend th... read more
Business response:
Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
I stayed 2 days in extended stay. Bathroom door lock was not working. they don't do room service on daily basis.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your stay was not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will review our check-in procedures to ensure that we are clearly communicating our amenities. Additionally, I will make sure we are thoroughly inspecting guest rooms prior to guest arrivals. Thank you very much for providing us w... read more
probably wont stay again room was very outdated. had a weird odor. only stay here if you are staying less than 2 days and on a budget. bed was very uncomfortable.
very poor service We were scheduled to stay 5 nights but checked out after 1. Checking in was a nightmare with a clerk who did not know what he was doing. Our room was short on pillows and other things. When calling the front desk to get some pillows, we found that we were talking to a central operator for all extended stays. I was told that they had contacted our hotel and pillows were on the way but they never showed up. Between the fiasco at check in and not receiving something so necessary as pillows, we decided not to s... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.