This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's was a disappointing stay.... Clean and nice hotel, but what they advertise as "free continental breakfast" is coffee, a piece of fruit, and a sad pack of make it yourself oatmeal. Don't believe the false advertising.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Really? I'm sorry but I will never stay at your hotel, Extended Stay, again. When we first went in our room, there was this weird smell (like sweat) - made me too scared to even sit on the bed! Ulk!! And you have this kitchen with no necessities in it: no plates, spoons, forks, glasses, kitchen towels, paper towels, dishwashing soap, pots, pans, etc. We had to ask the front desk clerk who really did not seem like he wanted anything to do with us. Really? Talk about inconvenience. I can only assume that this is the way it is ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our housekeeping staff and make sure that we are properly stocking and inspecting our rooms. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. Hair dryers are also available upon r... read more
Never Again We were hosting an event and got this hotel for our guest. Our guest were in their room when the smell of marijuana invaded their room. Long story short we had to drag them out of this hotel and get them another one which was the Doubletree where they had a much better experience. The hotel staff didn't help our guest while this situation was happening. We were so embarrassed. Our guest said it felt and looked like a Motel 6.
Loopholes I don't typically write reviews. I am on this one because this place was so awful. When I travel on business, I require 3 things, high-speed internet, breakfast, and close proximity to the job. On expedia, this place seemed like a great fit, however upon arrival, I realized it was anything but. Wifi is free, but to perform any form of business (VPN) or entertainment (streaming Netflix/Youtube), you have to pay an additional $15. I used the free version for browsing and my mobile phone tethered for VPN. 50% of the... read more
I book the room for four nights check out after 2. The room was really dirty, bedding, bathroom, even the walls.
Blood stain on bed Our stay was horrible the air condition wasn't working and we couldn't move to another room because it was all booked. Barely got any sleep and the bed covers had some blood stains. Just horrible.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the room conditions you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This is more like a roach motel The hotel is very deceptive, the outside is much cleaner than the inside.....barking dogs,party animals, and a foul smell.....the bed was uncomfortable also!
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. I will also make sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay ... read more
Nothing to brag about. We spent a Fri and Sat night to attend family function. This property is easy freeway access in a large business park. Minimal staff because the majority of patrons are staying for extended time. Very reasonable kitchenette. Room and bathroom were clean and comfortable but bland and basic furnishings. Although we did have a non smoking room, the hallway smelled from cigarette smoke. Some rooms had loud music able to be heard clearly in the hall. The elevator has graffiti scratched on the stainless s... read more
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry for the cleanliness and noise issues you experienced. To uphold our company's high standards, we will review our cleaning procedures and make sure that we are better monitoring the noise levels in our hotel to ensure that each guest has a comfortable stay. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.