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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor service! The hotel was adequate yet convenient to the purpose of my trip. I found the staff to be rude and unhelpful which really made my overall experience the worst I’ve had in many, many years.
Business response:
Thank you for your feedback. Although you liked our location, we are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Ho... read more
Not good My car didn’t get stolen. Best thing I can say. Last 2 days no hot water. Really not good. Really.
Business response:
Shawn, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
Checked in and checked out in 30 minutes Let me say that the manager at the desk was awesome and very helpful, I can't say enough about her but the hotel itself was dirty and had a smell that I just couldn't get past. The second I walked through the door it hit me. While checking in I asked about the security of the wifi and she informed me that anyone can login. I booked this hotel because it had a kitchen and so I could work for over a week, but that put an immediate end to work. I told her I wouldn't be staying and she sa... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the head of our Housekeeping Department immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Not so good It smelt funny and overall felt gross.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The hotel was old and the rooms look like they weren’t remodeled since the 80’s old and chip counters and kitchen was all yellow instead of white like it’s suppose to be
Business response:
Thank you for your feedback. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Don't do it!!! The room was dusty/dirty. Homeless people were in the parking lot, too close to my room window. Refrigerator and microwave was not clean. I needed to ask the desk to have the shower head clean. It was gross. No silverware or glasses in the room. I saw a client come to the front desk to get a toaster. Homemade curtains for the window and closet curtains. White plastic hangers (99Cent store). Front desk closes at 11pm so you are on your own. ...and that's what you are on when you stay here. ...at your own risk!!... read more
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
This was the worst hotel I've ever stayed in. We checked in about 9pm after working and driving all day. The room smelled strongly of cat urine. I went down to the desk and asked if we could switch rooms if we wanted to and they said they were fully booked, so no. They offered me air freshener. I declined, flowery smelling cat pee, is equally gross. My daughter had to get up a 4 am, so we just opened a window and went to sleep. In the morning, the toilet wouldn't flush (the tank wasn't filling). No one is at the desk until 7... read more
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General M... read more
last minute getaway Upon checking into room I noticed that room Wasnt as nice as I expected it to be. Bathroom door had stains lower corner (Pet urine?), corner by fridge spotted. I cleaned up. shower/tub had 2 pubic hairs on shower curtain, piece tissue in toilet . When I flushed the toilet it was plugged up. (I went downstairs to front desk and got the plunger and unclogged the toilet myself. I notified gal at desk about the tissue in toilet. Apparently, housekeeping not doing their job). There was also a piece of white ta... read more
Business response:
Denise, thank you for taking the time to review your stay with us. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.