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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility is run down and dirty. Front desk was unstaffed when we tried to check in. No building safety as back door was propped open overnight. Groups of people standing around outside the front door and parking lot taking smoke breaks - although understandable it did not add to the ambience of the place. Avoid.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Sin... read more
Condom on floor in hallway and bugs in room!
Business response:
Dear Melissa, We sincerely apologize for the unacceptable conditions you encountered. Cleanliness and guest comfort are top priorities, and we take this matter seriously. Our team has been informed, and we are addressing these concerns immediately to ensure a better experience for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely,Hotel Management
Hidden, old looking. The TV service was out! Not sure if I will ever come back to this place!
Business response:
Dear Carol,We regret to hear that your experience did not meet expectations. We understand how frustrating it can be to encounter issues like outdated surroundings and a TV service outage. Please know that we are continuously working to improve our accommodations and guest experience. Your feedback is invaluable, and we will address these concerns with our team. We truly hope you will consider giving us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
it took 20-30 min wait to check in , no body was at the front desk. The room needs to be updated, bathroom was smelly, bathroom door doesn't close, kitchen was not functioning. Don't even think the reason that kitchen to be in the room. Breakfast was very limited, just grab and go. Only packaged muffins and coffee.
Business response:
Dear Sachie,We sincerely apologize for the challenges you encountered during your stay. A long wait at check-in, maintenance concerns, and limited breakfast options are not the experiences we want our guests to have. Your feedback is valuable, and we will address these concerns with our team to improve our services. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
There was no indication on any website that they were remodeling. There were paint and bleach fumes. The elevator got went to the wrong floor and when it did arrive at my correct floor the door wouldnt open. We could not fit a lugage cart through our hallway because there were refrigerators and other furniture crowding the entire hallway. There was kitchen ware and bags of garbage inside the elevator for at least 3 hours.
Business response:
Dear Joshua,We sincerely apologize for the inconvenience you encountered during your stay. We understand how frustrating it must have been to deal with unexpected construction, odors, and maintenance issues. We deeply regret that these disruptions affected your experience. Please know that we are working to improve our facilities and services, and your feedback is vital in this process. We truly appreciate your patience and hope you’ll allow us to provide you with a more comfortable and seamless stay in the future.Sincerely,... read more
Room was stinky, bathroom door wasn't locking and utensils provided were dirty!
Business response:
Dear Shashi, We sincerely apologize for the issues you encountered during your stay. The cleanliness of our rooms and the functionality of our facilities are important to us, and we regret that we did not meet your expectations. We understand how disappointing it must have been to experience these problems, and we will address them with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
Hot water wasn't hot enough. Bags of trash and dirty dishes all over the hallways.
Business response:
Dear Brandon, Thank you for your feedback. At Extended Stay America, we value guest experiences and are actively working to address concerns like hallway cleanliness and water temperature. Your input helps us improve, and we’re glad to know you still found value in your stay. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 1,904 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.