This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to call the hotel to alert front desk personnel so we could check in. Light bulbs out throughout facility so overall dark. Lots of sounds from other guests. These guests were not the problem; the facility is not noise insulated. Clean.
Business response:
Dear Michael, Thank you for your feedback. We apologize for the inconvenience you experienced with check-in and the lighting issues. We understand the importance of a quiet and well-lit environment, and we're sorry to hear about the noise disturbances. Your comments regarding the facility's noise insulation and lighting will be addressed to improve our guest experience. We hope to have the opportunity to provide a more comfortable stay in the future. Sincerely,Hotel Management
This hotel was very dirty and old. So not recommend.
Business response:
Dear Chelsie, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with cleanliness, and we have duly noted your observations regarding the condition of our property. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us... read more
Dirty!! Mainly it was dirty. I noticed it once we walked in, then in the elevator, the stairway and more importantly the room. We were so uncomfortable we thought about it for an hour and checked out. Im glad we did cause it just had a bad vibe.
Business response:
Dear Martin, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered during your recent stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address these concerns promptly with our housekeeping team to ensure this does not happen again. We hope to have the opportunity to welcome you back and provide you with a much-improved experien... read more
Advertises a kitchen but there are no utensils or plates. The place was overall dirty and appears run down. Key cards often don't work, and staff were not always available during office hours to fix the key cards
Business response:
Dear Christian, Thank you for your feedback. We apologize for the issues you experienced during your stay, including the lack of kitchen utensils and plates, cleanliness concerns, and difficulties with key cards. Providing a comfortable and well-equipped environment is important to us, and we are addressing these issues with our housekeeping and maintenance teams. We appreciate your patience and understanding. Your comments help us improve, and we hope you will consider staying with us again, where we aim to provide a more s... read more
For lack of better words, Roach motel feel. We were in our room for not even even five minutes and we were greeted by two live cockroaches. The restroom area had hairs all through out the towels as if someone had just been inside. If we weren’t extremely tired I wouldn’t have stayed. Will not be staying there again.
Business response:
Dear Javier, Thank you for bringing this to our attention. We apologize for the unacceptable conditions you encountered during your stay. Cleanliness is a top priority, and we are investigating this matter urgently to ensure it does not happen again. Your comments are invaluable, and we appreciate your understanding as we work to ensure a comfortable environment for your future staySincerely,Hotel Management
Room was dirty. Dirty sock left in the restroom from previous occupants. Stains on the wall carpet and holes on the wall. Bed & mattress was wet. Mold order in the room.
Business response:
Dear Guadalupe, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards. We are addressing these concerns with our housekeeping team immediately. Ensuring a clean and comfortable environment for our guests is our top priority. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Management
Not great to stay This is a good place to live but not a good place to stay overnight. It's no bad because of all the food being cooked in all the rooms and there was not even a bowl or Cutlery to use. There was a cockroach in the bathroom.
Business response:
Dear Arlene, Thank you for your feedback. We apologize for the inconvenience caused by the lack of kitchenware and cleanliness issues you experienced. We are addressing these concerns to ensure a more comfortable stay for our guests. Your comments are valuable to us, and we appreciate your understanding. We hope to have the opportunity to provide a better experience during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 1,904 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.