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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not cleaned. An employee who clocked out helped clean the room because she was ashamed someone could rent out a room like that. Unacceptable.
Avoid this place – disappointing and unprofessiona I would not recommend staying here. From the moment I arrived, the experience was subpar. The check-in process was unprofessional and confusing — there was no front desk bell or signage, and the staff member was hidden behind a closed door. I had to ask another guest for help, and it took nearly 10 minutes before someone finally came out. I wasn’t given a key sleeve with my room number or any Wi-Fi information. The lobby smelled strongly of marijuana, and the elevator had is... read more
There was hair on the bed .
Business response:
Dear Cathleen, Thank you for your feedback. We sincerely apologize for the condition in which you found your accommodations, as this does not reflect the level of quality we aim to provide. Your comments have been shared with our team to ensure proper attention is given moving forward. We appreciate your input and hope to welcome you back for a better experience in the future. Sincerely, Hotel Management
Ten minutes after checking in A crew of guys knocked on our door saying they needed to do a quick service on the AC I know they were just doing there job but they were super noisy and the whole process took about thirty minutes and leaving a trail of water behind them Not long after they left my wife saw a roach on the kitchen floor. And also found one in the bathroom sink. We didn’t say anything to the host at the front desk since she had told us from the beginning that she was just covering for someone else and she wasn’t ... read more
Business response:
Dear Dion, Thank you for taking the time to share your experience. We regret that your stay fell short of expectations and sincerely apologize for the discomfort caused. Your concerns have been noted, and we will take the necessary steps to address these issues to prevent them from recurring. We remain committed to improving the quality of each guest’s visit moving forward. Sincerely, Hotel Management
The room smelled like smoke the hotel elevador was all dirty around the walls. Dirty linens left in a bag in the elevador... the customer service was terrible
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We're sorry to hear that your visit did not meet expectations and that certain aspects of the environment and service caused disappointment. What you described does not reflect the standard of experience we aim to provide, and your remarks have been shared with the appropriate teams for immediate follow-up. Feedback like yours is essential in helping us improve both presentation and hospitality. We truly value your perspective and hope you might consider givi... read more
Gross and Run Down Hotel There was still stuff in the fridge including fast food and a gallon of MILK. The room itself was dirty and had marks all over the walls and furniture. The hotel itself was also in poor condition.
Business response:
Dear Christian, Thank you for taking the time to share your feedback. We're truly sorry your stay did not reflect the standards we aim to provide. The condition of the room and its cleanliness clearly fell short, and we understand how disappointing that must have been. While some challenges may arise, we remain committed to addressing them promptly and thoroughly so that future guests are not affected the same. Your comments have been shared with our team, and we hope to welcome you back for a much-improved experience. Since... read more
Everything is old. Dirty bathroom. Each night I had to go back down and get a new key for my room since it never worked. They advertise that they have free breakfast. Coffee and old muffins and instant oat meal doesn’t make a breakfast.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconveniences you faced, from the condition of the room to the key issues and breakfast offerings. We understand how frustrating this must have been during your stay. Please know that your feedback is taken seriously, and we are committed to improving our facilities and services. While we recognize we fell short, we hope you’ll consider giving us another opportunity to provide a more comfortable and seamless experience in the future. Sincerely... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.