This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice, but has some issues to correct We booked based on the fact that it boasted a renovated appearance & the photos looked great. Yes, the hotel was in a good area that is still close to all that San Diego has to offer, however, there were several issues. First, we booked (and prepaid) a King Studio through Hotels.com. When we arrived, we were told that the hotel was overbooked! They offered a queen studio, before asking that we move to a double room (with full-sized mattresses). This was unacceptable. They claimed that thi... read more
Newly furnished, nice rooms. Very nice.
I got a good rate because i booked a smoking room. Other than the awful smell (what do you expect from a smoking room) the stay was very nice. I would definitely stay again, but only if I got a non-smoking room.
Rooms weren’t that clean
Business response:
Dear Guest, We are sorry to hear that the room's cleanliness did not meet your expectations. Providing a well-maintained and properly prepared space is extremely important to us, and we regret that this was not your experience. Your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Amenities were very dirty. There was hair everywhere
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely regret the cleanliness concerns you encountered during your stay, as this is not reflective of the standards we are committed to maintaining. Your comments will be shared with our housekeeping team for review and corrective action. We hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, Hotel Management
Bed had an iron burn through mattress. Requested king bed room with full size bed
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret to learn that the bed did not meet your expectations and that the room assignment did not match your request. While we strive to accommodate all guest preferences, there are occasions when the requested room may be occupied or unavailable. If our response to this matter did not align with your expectations, we sincerely apologize for any dissatisfaction you may have experienced. Your feedback is invaluable, as it helps our team review room conditio... read more
room was very dirty. when I got there past 8pm the room looks like someone just slept there and left. cats hair all over the bed and under the bed. the sheets weren't even clean. i just slept after a 23hr (3 overseas flights). and then left the hotel even though I paid for 4 nights. I just returned the key after 4 days. terrible experience.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that the accommodation condition did not reflect the standards we strive to maintain. We understand how upsetting it must have felt to arrive late and find the space unprepared. Cleanliness is very important to us, and your comments will be shared with our housekeeping team to ensure these issues are addressed. Your input is greatly appreciated, and we hope you might consider giving us another opportunity to provide a more comfortable ... read more
I booked the room last minute around 11:30pm and when I got to the hotel at 1am the front desk woman told me she could t check me in until 3am because of company policy… although I had already paid for that night, I explained to her that I was tired and we could check me in in the morning but she could still let me in to my room… finally after 30 min of pushing she finally caved and let me into my room… what a stupid policy to have, such a lack of consideration for guests checking in late and no explanation or notice of that... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your arrival experience did not align with expectations, as our intention is always to provide a welcoming and considerate stay. We understand how frustrating this situation felt and acknowledge the impact it had on your overall impression. Transparency around policies is important to us and is made available through our booking channels. Additionally, our guests frequently bring personal items to use in their suites, so we provide complimentary... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.