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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fridge front, walls and floors were very dirty. Many things need replaced.
Business response:
Dear Gaye,Thank you for sharing your feedback. We regret to hear that the cleanliness of your room did not meet your expectations and that some items appeared to need replacement. This does not reflect the standard of comfort and quality we aim to provide. Please know we take your concerns seriously and will address these issues with our team to ensure improvements are made. Your input is invaluable in helping us enhance our guest experience, and we hope you might consider staying with us again for a more positive experience... read more
Find a different hotel… Not clean, found dead cockroach in bathroom sink, mold on the bedding, broken fixtures, lamps with no lightbulbs, didn’t feel clean. Worst experience ever.
Business response:
Dear Merari,Thank you for sharing your experience with us. We sincerely regret that your stay did not meet our cleanliness and quality standards. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide ... read more
There was a roach in the bathroom. The shower dripped. There was no ice machine that might be handy for people overall not a good experience and will not be staying at this chain of hotels anymore. Thank you.
Business response:
Dear Robert,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay and regret that we did not meet your expectations. Your comments are important to us, and we will address these concerns promptly. We hope you’ll consider giving Extended Stay America another chance to provide you with a better experience.Sincerely,Hotel Management
My room smelled of cigarette smoke. The furniture was very worn. The front of the refrigerator and some walls were dirty. There was no tv remote and I had to get back dressed and go to the front desk to get one. Luckily the man at the desk was very nice about it and gave me one. I just didn’t want to be charged for what should have been checked during cleaning.
Business response:
Dear Gaye, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the room's condition and the missing remote. We understand how frustrating this must have been, especially after a long day. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure future guests have a more comfortable experience. We appreciate your understanding and hope to have the opportunity to welcome you again for an improved stay.Sincere... read more
Bugs and roaches
Business response:
Dear Enrique, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding cleanliness during your stay. We understand how unsettling it can be to encounter such issues, and we take these concerns seriously. Our team is committed to providing a comfortable and clean environment, and we will investigate this matter further to ensure improvements are made. We hope you will give us another chance to provide you with a much more pleasant experience in the future.Sincerely,Hotel Mana... read more
Dirty
Business response:
Dear Lakeya, We sincerely apologize for the experience you had during your visit to our hotel. It's truly disheartening to learn that we did not meet your expectations. Cleanliness and comfort are top priorities for us. We regret that the overall environment did not reflect the standards we strive for. Please allow us some time to discuss this with our team and ensure such issues are handled better as we move ahead. Our front desk team is always available to assist you. Please feel free to reach out to the hotel for further ... read more
Roaches Never had i stayed at Extended stay hotels before. To start of the system was not working for me to check in and attended was telling me i had to wait like 30 minutes . It was 1 clock in the morning . The room looked run down down all its fixtures as well. It smelled like smoke even though it was non smoking. The beds where uncomfortable and pillows as well. We went straight to bed as we had a long trip . In the early morning hours as I entered the rest room I discovered two small roaches in the rest room . Upon chec... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We sincerely apologize for the issues you experienced during your stay, including the check-in process, room condition, and pest concerns. This is not reflective of our standards, and we understand how disappointing this must have been, especially after a long trip. Your comments are crucial for us to make the necessary improvements. We hope you might consider giving us another chance in the future for a much better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 1,904 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.