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Extended Stay America - San Diego - Mission Valley - Stadium
- Hotels
- San Diego, CA
About this business
Location details
3860 Murphy Canyon Rd., San Diego, CA, 92123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The clerk at the desk was friendly and nice (only reason I gave it two stars) The room on the other hand stunk, the door was open before i even went on the room (felt unsafe), the bed was horrible
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your recognition regarding our front desk associates' kindness, while also understanding the overall visit did not meet expectations. Your concerns will be shared with our team to uphold our standards and ensure every offering feels welcoming and reliable. Also, please know that we maintain round-the-clock security on our premises to ensure the safety of all our guests. We value your perspective and hope to welcome you again to provide a restfu... read more
Elevator broken. TV not working properly. No ice!! Just not
Business response:
Dear Guest, We are truly sorry for the inconveniences you encountered, including the elevator and certain amenities in your room. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations in providing a premium experience. Please know our front desk is staffed around the clock to make you as comfortable as possible and also t... read more
Check in time was 3: PM. We arrived at 4:30pm and the room was not ready. We did not get the keys until 5:pm. The kitchen was ok but there were no dishes, silverware or pots. Don’t know about any extended stay without being able to. Cook. The entire establishment smells. The elevator didn’t work. I am handicapped and it made getting to my room very difficult.
Business response:
Dear Guest, We sincerely apologize for the inconveniences you experienced during your visit, especially the delay at check-in and the challenges you faced accessing your room. We understand how frustrating this must have been, particularly given your accessibility needs. Your remarks regarding the room setup, kitchen supplies, and overall condition of the property have been noted and shared with our team for review and improvement. We truly regret falling short of expectations during this stay, and we hope you will allow us ... read more
Elevators did not work. Had to run up and down stairs to lobby for any service. Beds uncomfortable. Construction on-going. TV was down in second room. Would not fix. Wanted 2 queens but did not have them on 1st floor so had to settle for 1 bed for disable individual. Did not match the online description.
Business response:
Dear Guest, We appreciate you taking the time to share your experience and sincerely regret the inconveniences you encountered during your stay. We understand how challenging the elevator and room limitations must have been, especially given your specific needs. Your feedback has been shared with our team to help improve maintenance, accessibility, and communication. We apologize for the inconvenience and understand how these factors impacted your visit. Our goal is always to provide a comfortable, accommodating environment,... read more
Tv didn’t work the entire stay. Staff did nothing about it. Didn’t collect dirty towels had to take the towels ourself
Business response:
Dear Guest, We’re very sorry to hear that your stay did not meet expectations and that issues with the television and room upkeep affected your comfort. Our main goal is to provide a welcoming and comfortable environment for all our guests, and we recognize that we fell short during your visit. Your feedback has been shared with our teams to ensure these matters receive proper attention and maintain the high standards of guest service we strive to deliver. We regret the inconvenience this caused and appreciate you bringing t... read more
Staff gave me a key and room that was occupied also room stinked
Business response:
Dear Jose, Thank you for taking the time to bring your concern to our attention. We sincerely apologize for the inconvenience caused by your room assignment and the condition of the accommodations. Guest comfort and safety are our top priorities, and your feedback has been shared with our team to prevent similar situations in the future. We appreciate your comments and hope to have the opportunity to provide a smoother and more comfortable stay should you return. Sincerely, Hotel Management
There was no breakfastjust coffee and muffins that were old. Staff was slow and were always in their phones. My room was missing the handle on the bathroom door, and it couldnt close. The screen to the window had a hole in it. Asked for all the kitchen supplies and no tpaster was given.
Business response:
Dear Jeremy, We sincerely apologize for the inconveniences you experienced during your stay. The condition of your room, including the missing bathroom handle and damaged window screen, was unacceptable. We also regret that the kitchen supplies you requested were not fully provided. Additionally, the limited breakfast options and slow service from our team fell short of the standards we strive to maintain. Your comments highlight areas that require attention, and they will be shared with the appropriate teams for immediate r... read more
Frequently asked questions about Extended Stay America - San Diego - Mission Valley - Stadium
How is Extended Stay America - San Diego - Mission Valley - Stadium rated?
Extended Stay America - San Diego - Mission Valley - Stadium has a 3.2 star rating with 2,013 reviews.
When is Extended Stay America - San Diego - Mission Valley - Stadium open?
Extended Stay America - San Diego - Mission Valley - Stadium is open now. It will close tomorrow at 12:00 a.m.