This profile has been claimed by the business owner or representative.
Extended Stay America - San Diego - Oceanside
- Hotels
- Oceanside, CA
About this business
Location details
3190 Vista Way, Oceanside, CA, 92056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like having to ask for my dishes, going back and forth was not pleasant. We also had two roaches in our room. Under the furniture was super nasty. I have pictures of this also. Larry
Business response:
Dear Larry, Thank you for sharing your experience. We apologize for the inconvenience caused by the cleanliness issues and the need to request dishes during your stay. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret falling short of your expectations. Your feedback is valuable, and we will address these concerns with our team to prevent similar occurrences in the future. We look forward to welcoming you back for a much improved stay.Sincerely, Hotel Management
room was old and poorly maintained. The TV did not work. It was missing the cable that phone did not work. established friendly. There is a lot of restaurants around the hotel and shops which was very convenient but I probably would not stay at this property again.
Business response:
Dear Rocio, We deeply regret to hear about your experience during your recent stay. Your feedback regarding the condition of the room and amenities is concerning, and we apologize for any inconvenience this may have caused. We strive to maintain high standards of cleanliness and functionality in our accommodations, and we will address the issues you've mentioned with our maintenance team promptly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you b... read more
We had a water spilling from the shower, we asked for somebody to fix it but we haven’t any help
Business response:
Dear Antonio, Thank you for selecting us and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the condition of the room you received this time and will discuss it with our maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
I wasn’t allowed to check in and not get a refund
Business response:
Dear Pearl Janet, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Paid $130 for a room, the room close to Ac compressor, extremely loud, couldn’t sleep without earbuds, The Tv in the room is small and older as 1900s’s black white TV. Not recommend.
Business response:
Dear Yu, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your remarks are shared with our housekeeping team for further action. Our front desk team can always help you have the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
We were in our room but 1 minute and my husband is killing roaches. Geez...
Business response:
Dear Roxana, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We apologize for any inconvenience you may have experienced, and w... read more
Frequently asked questions about Extended Stay America - San Diego - Oceanside
How is Extended Stay America - San Diego - Oceanside rated?
Extended Stay America - San Diego - Oceanside has a 3.5 star rating with 2,086 reviews.
When is Extended Stay America - San Diego - Oceanside open?
Extended Stay America - San Diego - Oceanside is open now. It will close tomorrow at 12:00 a.m.