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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad smell The non-smoking room still smelled like smoke. The smell permeated suitcase, clothes, everything. Disappointing.
Business response:
I am sorry to read that your stay at our hotel was not to your satisfaction. We pride ourselves on providing exceptional service and clean accommodations to all of our guests. I apologize your non-smoking room had a less than fresh odor. I will share your comments with the housekeeping staff to ensure our suites receive a deep clean to remove the smell, even though out of the regular scheduled time. Also, our front desk is would have been happy to move you to another suite if one was available so you could have a more enjoya... read more
I got a smoking room and I don't smoke. My saliva tasted like nicotine all night. The TV was fine, everything else was more like a motel
Business response:
It seems we missed many opportunities to make your stay great and for that we sincerely apologize. Thank you for your feedback, and we do hope that you will reconsider and stay with us again so that we may renew your trust in us. General Manager
found multiple strands of hair in sheets the first night. no sheer curtain to let in light and still have privacy.
Business response:
It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. Thank you, and we do hope to have the opportunity to welcome you back so that we may restore your confidence in our hotel. General Manager
Ok stay Stayed here for the night before a 5k/half marathon event. The location was very close to the start/finish lines, which was very convenient. Aside from that, there is not much to brag about. Some of the other guests were a little sketchy looking and the room smelled funny. It did the job but I would not stay here again.
Business response:
Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know that we need to improve as we always want to make the extra effort to meet our guests needs. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, General Manager
Way too many cicadas in the night. Couldn't sleep because of the crickets.
Business response:
Thank you for staying with us and for sharing your feedback. We are sorry for the summer nights noise and the disruption it caused to your sleep. We are pleased that overall you enjoyed your stay and look forward to your next visit. Sincerely, General Manager
Most horrible hotel I have ever been to. I specifically asked for a non smoking room. It was old dirty and smelled like ashtray room, the phone didn't even work to call front desk and complain about the room I had to use my cell and I expressed my concerns. I was switched to an "updated" non smoking room which was not much different and room smelled like air freshener was just sprayed due to my complaint regarding the smoke smell. Phone also did not work in this room. Room next door was partying and loud I did not get good s... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the suites. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention. Our housekeeping team will be more diligent about deep cleaning a suite once a smoke smell is identified in a non smoking suite. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
Not wanting to Extend our Stay This was our first stay Extended Stay America hotel so I don't know if the policies at this one are the same everywhere. After getting settled in (using the 2 hangers that were in the closet), we realized there was no coffee pot or dishes or anything in the kitchen. We had to go back to the front desk and request the items we needed i.e. our "customized package". We only needed a coffee pot and cups due to planning just a short stay. In the morning we found out the coffee pot did not work. Fort... read more
Business response:
One of the things we pride ourselves on is our commitment to our guests and communicating our services and amenities so our guests are well informed at check-in. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication check points are followed to ensure a great experience for every guest. We appreciate you providing us with your feedback as we continually work to improve our hotel. We welcome you back to ou... read more
I feel I should be refunded due to plumbing pipe while showering shook making a horrendous sound, as if it would burst through the wall. Also, two males drinking in front of the room leaving their beer bottles thrown on lawn area in front of my room.
Business response:
Thank you for choosing to stay at our hotel but we are very disappointed to hear you had an unpleasant experience. We value your feedback and be assured we will take it to heart and work harder to make certain the next guests does not experience the same issues. Sincerely, General Manager
Do not stay this hotel !!! This hotel was a worst one of my life. The dirtiest hotel in the world. I couldn't sleep the night because of smell and bugs
Business response:
On behalf of my entire team, I would like to offer my sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. I will address this matter with the Head of our Housekeeping Department and housekeeping associates immediately to take corrective action so it does not happen again. I hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Thank y... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,327 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.