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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked for the items, so I could use the kitchen, they said they would bring them and never did even after calling and asking a second time. no cup, no plate, not even a spoon. I paid to have a kitchen, it would have been nice to be able to use it. I guess to save money there is only one person on duty and have too much to do, like answering the phone at the front desk. Not that I was able to call from the room, the phone did not work. I informed them of it, they said they would fix it, they did not. If you like dirty, stai... read more
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Dated and need of upgrade. Quite a few people "hanging out" in parking lots.
Business response:
We sincerely apologize that our facility fell short of your standards and the inconvenience caused to you while here. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Other than good location, yt's overpriced for it's quality. The room is old. Won't go again or recommend to friends. Only muffins and energy bars for breakfast.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
wouldn't recommend. First room I was given wasn't made up or was occupied. 2nd room was fresh not not marvelously clean. The AC unit spit out a serious amount of dust. This was absolutely disgusting and unsanitary. I subsequently developed a cough and sinus irritability from this. I like that there is a kitchenette, however no pans, utensils or even a mug. Makes the kitchenette redundant. The internet is 100kb a second, which is really slow - I used my phone instead. They accept pets, which some people may like.
Business response:
Thank you for sharing your review with us. Please accept our apologies for the cleanliness issue you had which inconvenienced your stay. We have discussed your comments with our housekeeping team, and we will be more diligent in our efforts. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Stay away Smellly room. needed to go to desk 3 times for a simple iron. (First 2 did not work). only 1 pillow. very smelly. run down. WiFi so slow as to be unuseable. VERY cheap constructuion so you can hear everything in every room around you. Didn't even have a glass for water. No coffe machine. / NO WAY is this a 2.5 star. 1.5 star at best. Only positive thing to say is that staff was supportive but they cant make the place liveable. Really, worst US hotel ive stayed in within the last few years.
Business response:
Although we make every effort to be perfect, sometimes we fall short. We apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frustrating Hotel Hotel is a bit worn out, rooms need updating especially the kitchen microwave -- so stained up I was afraid to use it. Stains throughout the carpet--don't go barefoot. The internet is just terrible just use your phone's hotspot because their internet is so slow it doesn't work most of the time. They provide cleaning once a week and forgot to clean my room the first week. The key cards deactivate all the time leaving you stranded trying to get into the room. For the expense I expected a cleaner room, interne... read more
Business response:
Thomas, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Can't judge a book by it's cover. Kudos to the groundskeepers. I reserved a queen size bed and received a full. The rom smelled of urine that had soaked into the floor. My wife and I were happy it was just one night.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the cleanliness issue you encountered while you were here. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
Unsatisfied customer The room was thoroughly cleaned and left over Chinese food was left in freezer causing room to smell. I will never recommend a stay here.
Business response:
Vanessa, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not so good accomodations, staff is excellent though
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.