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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't know Extended Stay America's were such low quality hotels. Could have paid a couple dollars more for any other hotel in the area and had twice the quality. Haven't stayed in a place like that in a long time.
Business response:
We truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
phami The refrigerator was leaking water all over the floor during my stay. The drawers were broken. The place was basically tacky. The AC did work however so it wasn't a total loss.
Business response:
Patricia, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our engineering and maintenance departments are being followed. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
Being an extended stay you would think they would stock the kitchen with the essentials...coffee maker, silverware etc. You have to ask for it at the front desk and that's a whole other story. I've never encountered such a slow checkin. What should take 5 min max takes them 15-20 min. My carpet had nasty stains on it so I never walked barefoot, the water temp was difficult to get hot and there was no cold when you needed it(my son was playing in a soccer tournament and takes an ice bath after games) Luke warm cold water tend... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us. Sincer... read more
Other Extended Stays are Cleaner Carpet was dirty, with stains and other marks all over. Kitchen floor had sticky area from something that spilled. Have stayed at other Extended Stay America hotels, and they were much cleaner; this one was disappointing and would not be recommended.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, I truly regret the inconvenience it caused. I am working with my housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Horrible
Business response:
Kristopher, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Dirtiest hotel room I have ever been in. This is one of the worst traveling experiences of my life. If it hadn't been paid for already I would have left. Rug was stained. Sheets, bedding and towels were a dirty gray. Room smelled awful , like smoke but worse! Black hair on the floor and found in bed as well! I complained to the front desk and got absolutely no response. Spend a little more money and go right down the street to the holiday inn. Beautiful , clean hotel and very nice staff. The extended stay hotel is a filthy d... read more
Business response:
Susan, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team and front desk associates in order to ensure changes are made immediately to solve these problems. We deeply regret the inconvenience caused, and please give us another opportunity to serve you better in the future. Sincerely, General Manager
Do not reccomend! I am giving this 2 stars because at LEAST the front desk employees were nice...however, unless this hotel is your last ditch effort, I DO NOT RECCOMEND STAYING HERE. The employees at the front desk were very kind and courteous, BUT the room was DISGUSTING to say the least!! As soon as we opened the door, the smell of Curry smacked us right in the face!! We didnt even inhabit the living room/kitchen quarters of our room, because it was so strong! Litterally no way of airing the room out because it was baked ... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. Our housekeeping team will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you and your husband will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Ma... read more
Room for improvement Roomed reeked of cigarette smoke
Business response:
Oscar, thank you for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, General Manager
Room condition was not good. Only 2 out of 6 lights in the room were working. Lamps weren't working. My mom stayed there for 3 days and housekeeping did not come once to clean and change towels.
Business response:
We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens were to be exchanged at the front desk anytime and complimentary. Again, I have noted your concern regarding the fused lights and the same has been shared with our maintenance team to check your room and fix the issue immediately. We hope you wi... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,327 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.