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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a Dump Room was filthy. First room had no functioning heat/AC. Second room had several burned out lights. The floor was disgusting. I made the mistake of walking barefoot in the room. Within a few minutes my feet were black. The tub/shower combo had been painted at some point and the paint was peeling off in large sheets. The place looks good from the outside, but the rooms are really dumps !!
Business response:
Steven, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
Jon, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Disappointing Staff at check in was friendly and efficient. Friday night we realized our air conditioner wasn't working and reported the problem to the front desk Saturday morning. The issue was never addressed. Also, note that this property does not provide housekeeping services on weekends. Finally, if you are looking for a truly extended stay property, look elsewhere. The rooms do include kitchenettes but there are no cooking or eating utensils in the rooms. No glasses, no cups, no silverware no pots or pans. If I was s... read more
Business response:
William, It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service tha... read more
Don't waste your time The guy at the desk doesn't speak English, and he doesn't know how to check reservations. I ended up spending about an hour with phone calls to get a new reservation.
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced at the time of check-in. It is never our intention to let you down, so we will use your feedback as a training tool to improve our service going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
below expectations No coffee machine, toaster, no dishes, pots etc: I had to go to the from office and bring them back in my room. Refrigerator was not working. One of the ladies was not nice, and almost "scary". I had to carry my suitcase to the second level since there is no elevator. I asked for late check out but house keeping knocked on my door to vacate.
Business response:
Thank you for being our guest. Although you were benefited with our location, we are sorry for the issue you had while here and regret the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Your concern has been shared with the concerned team members to improve our facilities and service moving forward. We hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Manag... read more
This hotel was designed to house out of town workers from various companies and not for families or people on vacation. The rooms are very small and walls very thin and noisy in the morning as the workers go to their jobs.
Business response:
Don, we are sorry that your room was not as spacious as you were hoping for and for the noise issues you had during your stay. We have taken a note of your feedback and will see how we can improve upon this moving forward. We hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Worst hotel ever seen in my life Giving dirty rooms to customer..They are charging for nothing...I suggest you not stay in this hotel.. One desk person will say wrong information other one will say different.. Room smell very bad....Worst Hotel i have stayed till now...
Business response:
Parth, thank you for sharing feedback about your accommodation. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I still haven't seen my refund The room was so bad I asked expedia to cancel my room and book me at a better hotel. they booked me at a new hotel but I never saw the credit for the old room, so I paid for two rooms.
Business response:
Frank, thanks for being our guest. Although you liked our convenient location, we are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
tired place The facility is pretty tired. I also require a non-smoking room and was given no choice but a smoking room.
Business response:
We appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate you this time, and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.