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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So why did I have a kitchen for for a bathtub First of all they don't tell you that if you would like dishes or pans, glasses or whatever in your room that you need to request them when you check in. Then I went to take a bath and the diverter for the shower to the bath faucet was stuck so water won't come out of the faucet then I realize that the plug for the bathtub isn't working either
Business response:
John, thank you for your candid feedback. We apologize for the inconvenience you had with the bathroom of your guest room. We have shared your feedback with our maintenance team and will use it as a training tool to improve our performance moving forward. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity to make your next stay p... read more
Don't waste your money!!! The room wasn't clean, the trash was full and stinking up the room. No linens for the pull out bed when they had a guest count and knew we would be needing it. I cant believe I had to pay so much for the room when there was nothing supplied as stated! The lack of staff in the evening hours made us have to wait for the next day, ridiculous but fine.... and then no one fixed it still!!! Lady products in the trash from strangers, sitting for who knows how long before we checked in....yuck!!! Will never... read more
Business response:
Barbara, thank you for sharing your thoughts about your recent stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
The worst hotel I have ever stayed Many things were broken. Didn't change the towels. The floor was soooo dirty!
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
No maid service or clean towels No housekeeping and have to bring wet towels to office to get clean towels. Breakfast is coffee, instant oatmeal, a packaged muffin or a granola bar :(
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will accept our apologies and consider giving us another chance to s... read more
Not too bad. Overall facility and staff are fine. However, that sofa bed was not really a bed it was pure wire and a bit dirty. Rooms need to be vented because when we arrived it was a very stuffy dirty carpet smell.
Business response:
Juan, I apologize for the disappointing stay you had with us. We are extremely sorry for the issues you encountered in your room and the inconvenience it caused. Our concerned team is taking steps to ensure future guests do not encounter the same issues. On a positive note, we are pleased to know our facilities and service were adequate for your needs. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Gary, On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
What a dump Crazy that they charge $200 a nigh for this dump. Everythign is old and gross and unclean. No toilet paper, etc. Go elsewhere.
Business response:
Byron, we certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team so adjustments can be made immediately. We would appreciate hearing from you regarding the specifics of your stay so we can make the appropriate changes and determine what is necessary to rectify the situation. Please contact our hotel by email or telephone at your earliest convenience. We look forward to hearing from you. Sincerely, General Manager
Very disappointed The room had a lot of dust. The light fixture in the kitchen area was falling off, the microwave was dirty and the towels were old and torn. The beds were very uncomfortable.
Business response:
Nallela, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ge... read more
Just smelley and old The hotel room was just simple neglected, smelly, etc. but what could you say for $120 a night.
Business response:
Please accept my sincerest apologies that we failed to provide you with the clean and comfortable room that you deserved, and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with the housekeeping department to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,327 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.