Extended Stay America - San Diego - Sorrento Mesa

Business response:

Birendra, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We are disappointed we fell short of your expectations and apologize for not providing the level of service you deserved. We have shared your feedback with our associates to ensure this does not happen in the future. We hope you will give us another opportunity to have you as our guest so we can replace this experience with a more positive memory! Sincerely, Hotel Management 

Business response:

Ruth, thank you for choosing Extended Stay America for your stay. We are glad your overall experience was good, but your rating indicates we have room for improvement in some areas. We hope you will give us a chance to provide you with the perfect visit the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we are truly sorry. Thank you again for your feedback, and we hope you will choose us in the future when you are in our area. Sincerely, Hotel Management 

Business response:

Katherine, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Drew, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your recent stay. We are sorry you felt the price you paid for the room did not support your accommodations. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. It was our pleasure to serve you, and we hope you will choose to stay with us again on a future visit. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience ... read more