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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT RECOMMEND AT ALL! Very disappointed by the quality of this hotel, especially being in a high end location. We have stayed in other Extended Stays in the past, and it was no way near like this one. Rooms had a very mold/mildew, rotten odor as soon as you opened the door. Furnishings were old and rusted. Counters were cracked, tub was pealing. Just horrible!!! For the high price we paid, this hotel was definitely not worth it at ALL!!! For such a large franchise throughout the US, you would expect better, much much bett... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Not a good hotel at all. I will never stay there again.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The property was convenient because it had a kitchenette, the included breakfast was poor, no muffins, and the rug of the lobby where food was served was disgusting! The room smelled dirty,the rug needs to be replaced and the walls painted. Bathroom shower leaked constantly leaving the floor moldy,the faucet in the shower was calcified. Employees are nice and they do what they can to help.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
the first room Shower and anmenity was not working ans maintenance on site to fix the issue
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Santosh, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Breakfast was false advertising, just fruit When I was told that b fast was just fruit and set up in check in area ... I thought false advertising! Too expensive for all of this..the room smelled, uncomfortable bed and pillow and dirty carpet, looked crappy. Definitely not worth the $ they charge.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
NOT HAPPY
Business response:
Stephen, thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Very bad night We booked a delux room with king bed and a sofa bed for 3 adults. When opening the sofa bed, it was full of food crumbs, the mattress very dirty and stained and you could feel every spring in it.. so horrible.. we covered it with a bed sheet and we tried to sleep on it but there was no way someone could sleep on it. It was better to sleep on the hardwood floor rather than on the sofa bed. Terrible. No coffee maker or mugs in room..so cannot even warm the water because nothing is provided (maybe we need to ask ... read more
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.