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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just a motel with kitchen The noise from the fridge was really loud and annoying at nite. The heater is near the bed and it was loud too. The entrance door had some gaps and outside air was coming in. So needed to keep the heater on. The closet area was too dark even all lights on.
Business response:
Jack, We are sorry you did not have a positive and pleasant experience while you were our guest. Although our maintenance team conducts regular maintenance checks and repairs we will have the suite you stayed in checked again to ensure all is in working order. Thank you for your feedback. General Manager
Not really a Hotel This is NOT really a Hotel, as an "extended stay" hotel they do not seem to offer daily room cleaning/servicing as part of the package. We had to go to the desk to get clean towels and new soap/shampoo each day. We talked to one other guest who had the same problem. Our Room had been remodeled and was clean and comfortable BUT had a leaky toilet so we asked for a new room. Rooms 2 and 3 smelled of cigarette smoke. (When we asked for another remodeled room we were told that they were full - -so we asked for... read more
Business response:
Our apologies for the multitude of issue that you describe here in your review. We are always striving to improve and remain committed to delivering exceptional customer service. Thank you for sharing your feedback, and we do hope to have another chance to regain your confidence in our hotel and our brand. General Manager
Decent if all you need is somewhere to sleep In the area for a conference. The hotel is old, the room had signs of lots of wear and tear. The TV channels left A LOT to be desired. But it was clean and served its purpose for somewhere to sleep
Business response:
Thank you for staying with us and for taking the time to post a review. We are happy our location was convenient for your conference and your room was clean and comfortable. However, we do agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to s... read more
The bed sheet & pillows is not clean I stay one night with a friend at a twin bed room. My friend found hairs at 2 of the 3 pillows at his bed and both of us feel itchy when sleep at the bed. The staffs we met with are find and the outlook are ok in compare with their rate while hygiene is very base and could not be compromise. This is my first time staying with this brand, hope this is an exceptionally unit situation.
Business response:
It's disappointing to learn that we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. Thank you, and we do hope to have the opportunity to welcome you back so that we may restore your confidence in our hotel. General Manager
Smoking room... gross!! They gave me a smoking room... it was so disgusting I could hardly breathe all night, even with the windows wide open. The place needed a deep cleaning. I could not get out of there fast enough in the morning.
Business response:
Thank you for being our guest and for taking the time to review your stay. I'm sorry to hear that your experience with us was an unpleasant one. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, General Manager
had to wait20 minutes for someoneto arrive at the lobby to check us in. we hadn't been in our room 5 minutes and the fire alarm went off. then a horrible smell permeated the room. they were sold out so unable to get a different room - they gave us a refund so that was good but it was already midnight and had to drive 2 hours home.
Business response:
Thank you for taking the time to review our property. I apologize for the disappointing stay you had with us. We apologize for the delay upon arrival. Our staff has a variety of duties and at times it takes them away from the front desk. We are also sorry for the fire alarm, although disruptive, thank goodness it was not a serious emergency situation. We hope you will come to stay with us again and have a much more pleasant experience. Thank you General Manager
NOT A GOOD PLACE TO STAY NOT EVEN FOR A NIGHT NOT GOOD AT ALL staying in this place. It smelled very bad in the rooms.
Business response:
Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and the service unlike what we are known for. It's our hope that if your travels bring you back to the area, you will stay with us again so that we may impress you on every level. General Manager
部屋の中も外も清潔感はありません。男性一人の短期滞在であれば耐えられますが、家族滞在は避けた方がよい 1週間以内の滞在ですとクリーニングが入りません。部屋の中も外も清潔感は無く、居心地の良いホテルではありません。朝食はフロント横に置かれたカップケーキとコーヒー。
Business response:
Thank you for providing your comments. They are always helpful as we look for ways to improve. We are sorry we did not meet your expectations and will do better to ensure your next stay with us is exceptional. General Manager
BEDBUGS! My sons ages 21 and 17 stayed at this hotel while checking out colleges on the West Coast for the 17-year-old. The younger one woke up the first morning covered in bedbug bites. The hotel staff paid for them to use the commercial dryers to sanitize all their belongings. They put everything including backpacks and shoes into the dryer for 30 minutes at high temperature. The dryer melted their shoes . The hotel staff did not offer to reimburse their bill or provide any other assistance. Pictures show bedbug bites on h... read more
Business response:
Upon hearing any information about potential bugs we immediately take action as we take these comments very seriously. Our management team is trained to detect such activity and are proactive to check our suites on a regular basis. While we believe this is an isolated incident, we thank you for letting us know so we could have our pest control company come to investigate and treat as a precaution based on your feedback. We apologize for the minimal concern displayed by one of our staff members. We would like to have another ... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,327 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.