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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing that wow me. Wifi down for my entire time there. Faucet leaking and room smell sweat.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This place needs some work. For starters, when I arrived, I was waiting so long to be greeted at the front desk that I had to call the actual hotel to get someone to come up front to check me in. There is no pool or fitness center as well. I found random hairs in the bathroom area and the shower head was leaking very badly. I would not choose to stay at any of these locations again.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with the concerned departments to make sure such incidents can be prevented from occurring again. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
horible place to stay no good at all - will never stay there again and will ask my company blacklist this place
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
it sucks
Business response:
Shiva, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
おススメしません 三日間の間、一度もクリーニングが無く、フロントに問い合わせると、一週間に一回の掃除とびっくりの回答であった。また、小さなアリが歩き回っていて気持ちが悪く最悪であった。二度と泊まりたくない。
Business response:
Thank you for your review. We apologize for the inconvenience you had due to our hotel policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We have also asked our pest control provider to service your room immediately. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Pretty run down. Basically a motel. Just know going in to it that you are getting a motel. There was no one at the front desk when I got there for like 15 minutes. Breakfast was just all sugary packets of artificial sweets.
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
I will never go back When I arrived they made me pay again. When we got to room it was in desperate need of remodel. The tub was peeling away. Thankfully I did get a refund for the over pay. I will never go back .
Business response:
Nicholas, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
It was filth, stained sheets, dirty bathroom, absolutely ridiculous
Business response:
Thank you so much posting a review of your stay. Your comfort will always be our top priority, so we apologize that we did not properly service your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We hope we have the chance to make it up to you at a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.