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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
below expectations No coffee machine, toaster, no dishes, pots etc: I had to go to the from office and bring them back in my room. Refrigerator was not working. One of the ladies was not nice, and almost "scary". I had to carry my suitcase to the second level since there is no elevator. I asked for late check out but house keeping knocked on my door to vacate.
Business response:
Thank you for being our guest. Although you were benefited with our location, we are sorry for the issue you had while here and regret the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Your concern has been shared with the concerned team members to improve our facilities and service moving forward. We hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Manag... read more
This hotel was designed to house out of town workers from various companies and not for families or people on vacation. The rooms are very small and walls very thin and noisy in the morning as the workers go to their jobs.
Business response:
Don, we are sorry that your room was not as spacious as you were hoping for and for the noise issues you had during your stay. We have taken a note of your feedback and will see how we can improve upon this moving forward. We hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Worst hotel ever seen in my life Giving dirty rooms to customer..They are charging for nothing...I suggest you not stay in this hotel.. One desk person will say wrong information other one will say different.. Room smell very bad....Worst Hotel i have stayed till now...
Business response:
Parth, thank you for sharing feedback about your accommodation. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I still haven't seen my refund The room was so bad I asked expedia to cancel my room and book me at a better hotel. they booked me at a new hotel but I never saw the credit for the old room, so I paid for two rooms.
Business response:
Frank, thanks for being our guest. Although you liked our convenient location, we are sorry for the service issue you experienced and regret the inconvenience caused. We have shared your concern with the front desk staff and are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Management
tired place The facility is pretty tired. I also require a non-smoking room and was given no choice but a smoking room.
Business response:
We appreciate your taking the time to provide feedback, and we are sorry we were unable to accommodate you this time, and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you again. Sincerely, Hotel Management
Never again Hard to find, and bugs in the bathroom! Never again!
Business response:
Thank you for staying at our hotel and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
nice area Room number 225 had very strong cigarette smoke smell and thick coat of smoke all over the walls and ceilings. I had very hard time trying to sleep overnight.
Business response:
We sincerely apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Awful Was not worth the $115
Business response:
Erin, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Non smoking room. but people smoke and the room was smell so bad we can not stand. we complaint and give us $24 discount. but still not acceptable. terrible
Business response:
Jonny, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,326 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.