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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Regular Extended Stay Just a Regular Extended Stay. Basic stuff, room was stuffy and had a musty smell. Office is open only 7 am to 11 pm after that you have to use the call box on the outside to call the over night person. Holiday Inn Express, or Hampton Inn is better. This is just above a Motel 6, maybe around quality of Days Inn. Only thing here is you get a full kichenette with 2 burner stove. No daily room service.
Business response:
Ken, thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Our housekeeping service is done on the weekly basis to the respect the privacy of guest, we are happy to provide this to you at a minimal fee on your request. We will be sure our front desk communicates ... read more
Business response:
Roy, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, General Manager
Bathroom fan was awful. No ventilation. No shampoo, conditioner or blow dryer in room. Only available outlet was over the oven, making it hard to charge phone or laptop while in use. Breakfast is poor and coffee was not refilled.
Business response:
Thank you for staying with us. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take actions to identify why we failed so we can prevent these issues from occurring again. I truly regret the inconvenience caused, and we hope to have another opportunity to make this up to you on a future date. Sincerely, General Manager
No ice machine, "breakfast" consisted of granola bars, packaged oatmeal, coffee and packaged muffins. I wouldn't consider that breakfast. Beds were not comfortable at all either. I assumed there would be a pool as well and there was no pool. May not have checked the description but seriously how does a hotel in San Diego not have a pool. Just not happy overal with the choice of hotel. I'd rather pay an extra 20-30 bucks a night for a better quality hotel down the street
Business response:
Please accept my apologies for not meeting your expectations and for the inconvenience it caused. I have shared your concerns regarding our grab-and-go breakfast with my food & beverage to see where we can make improvements. We hope you will consider us again the next time you visit this area. Sincerely, General Manager
Filthy The sheets on the bed were not changed since the last user, there was makeup, hair and filth. There was one staff person( doing his absolute best) who had to do the check in, answer the phone, and bring us clean sheets. We had to do all the changing of the bed ourselves because he was the only person there. Both we and he deserves better. Do not stay there! Later that night we were pulled over by police in the parking lot because a car was reported stolen that matched the description of our car. We did not stay there ... read more
Business response:
Please accept my apologies for the difficulties you experienced while you were here. I truly regret the inconvenience caused and have shared your concerns with my team to ensure we are providing a great guest experience. On a positive note, we appreciate you recognizing Trae and will surely share your kind remarks with him. We hope you will give us another chance to provide you with a better visit. Sincerely, General Manager
Fine, I guess, for the price This is an extended-stay hotel, which means that there is a full-sized refrigerator (the compressor for which made a lot of noise at night), a two-burner hot plate, and sink in the room, in addition to a small counter with two bar stools. There are no dishes, silverware, or things like can openers as I've experienced in other extended-stay places. They don't do maid service. This came as a bit of a surprise. Apparently, this is a feature and not a bug. You can pay $10/day for service. The room w... read more
Business response:
Juemos, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering nice service to all of our guests, so we are sorry for the cleanliness issues you encountered in your room. Your feedback has been shared with the housekeeping team. We are working hard to deliver the type of service that you should always expect from us, and I hope you will consider giving us another chance on your next trip to the area. Sincerely, General Manager
Business response:
Thank you for rating your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
William, thank you for choosing our hotel. On behalf of our entire team, please accept our apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
It is terrible.
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,327 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.