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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected. Not clean and way too smokey. Front person never at front.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Old unkept hotel Only stayed one night, when I booked for 11 days. 2nd night there was not any hot water and the front desk couldn't tell me when the hot water would return. They were very rude. I ended up staying at a different hotel the rest of my trip. Bathroom tub had a lot of rust in it.
Business response:
Thank you for being our guest. We are sorry for the poor service you received and for the rude behavior of our associates. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Please know, we provide thorough training for all staff, and we will redouble our efforts. Also, we have alerted our maintenance team about the hot water, and they will check the temperature. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, H... read more
Location is behind a public storage facility. Walls are very thin and can hear what everyone is “doing” and saying. Shower doesn’t have a place to put the soap except for the floor. Shower floor blends in with the bathroom floor only divided by s curtain. No impressed. Way overpriced for the quality.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible Experience This hotel was terrible! We stayed for one night. Overpriced and not worth it. It seems that people book this place because of the location but the management doesn't put any effort into updating their rooms. The breakfast was basically coffee with some snack bars ... The shower head did not have any flow of water ... There were flies in the room going around like a dumpster ... The room smelled really bad and damp ... The toilet was not functioning well and needed maintenance ... Wish we didn't book he... read more
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The front desk staff were rude, there were ants inside the room and it did not get addressed properly, not real clean, etc.
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you encountered in your room and that we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with our team, and we will redouble our efforts to ensure this does not happen again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Almost as good as no-tell hotel Too far from my location the bathroom in need of repair thin walls
Business response:
Earnest, we are sorry that our location was not ideal for you and for the maintenance issue you had with the bathroom. We have shared your feedback with the team to take corrective actions. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
First of all, I was not able to get the room I paid for which was a double bed. I was called and informed that the only room left was a single smoking room which I had no option but to take since everything else in the area was booked or way too expensive. No rollaway bed was available or extra bedding so one of my children had to sleep on the floor with minimal covers. Not happy at all and will not be staying here again.
Business response:
Rebeca, thank you for taking the time to post a review. Please accept our apologies for not accommodating you in the room of your choice and for the inconvenience you had due to it. Please be assured that we’re reviewing the whole situation with our front desk team in order to know what went wrong, and we're taking necessary steps to make sure such incidents are prevented from happening again in future. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
pathetic pathetic
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The phone didn’t work for me to call the front desk for me to tell them all the other things that were wrong. Like how we needed towels but the lady at the front claimed they didn’t have any. I asked if they had a blow drier n she said AGAIN that they didn’t have any. Also we found hair all over the bed like they didn’t even clean the sheets. So gross. Never staying here ever again.
Business response:
Christine, thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we have discussed your feedback with the appropriate teams, and we’re taking the necessary steps in order to prevent such situations from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.