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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff at check in and the room was spotless. A bit noisy since the room was near the road but that's normal
Business response:
Mark, thank you for reviewing your stay at Extended Stay America. We were happy to read that our team was able to meet and exceed your expectations by providing great service as well as clean, comfortable accommodations. We value your feedback and look forward to your next stay! Sincerely, Hotel Management
No parking in front of room. Refrigerator in room is loud when running.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the issue you had with the refrigerator in your room. We have alerted our maintenance team about it, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Filthy bathtub. Rude check out clerk. The young man that check us in was great. When my wife wanted to take a bath the next morning she pulled the shower curtain back to reveal a filthy bathtub that had not been cleaned. When I advised the young woman at check out she shrugged her shoulders and said she'd tell housekeeping and then disappeared to a back room. I waited for her to return so I could have a receipt. When she did she said, "Oh, it's you." And then disappeared again.
Business response:
Dennis, thank you for being our guest. We are pleased you had a pleasant check-in experience, but we are sorry for the cleanliness issue your wife had in the bathroom and regret the disappointing service you received from one of our front desk associates. We have taken your comments seriously and have shared it with the appropriate teams so that we can improve our future guest experience. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Easy access to places nearby. Nice for walks in the morning.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
It is a basic hotel. Serves the purpose of getting a sleep.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
My 3 week stay For the price it's excellent. But it's not a hotel meaning there's no daily service if you need something you go to the front office they're very nice people. It isn't a hotel, you have to remember that. The mini kitchen is great the TV is not so good meaning the technology is old but they work. The maintenance guy is fantastic the front office people are very very nice an efficient. If your money conscious book through a 3rd party don't book direct. Very comfortable.
Business response:
William, thank you for being our guest and for sharing your feedback with future travelers. We are glad to read you liked the service provided by our staff and found us to be a good value. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Sheets were slightly dirty with visible black marks. Felt like sheets weren’t cleaned properly. Saw little black bigs crawling on the bed.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We are also sorry for the insects you reported in your suite. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues ... read more
Close and convenient to my cousins house large kitchen
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you enjoyed our ideal location with easy access to your cousin’s place. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 4.2 star rating with 1,415 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.