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Extended Stay America - San Diego - Sorrento Mesa
- Hotels
- San Diego, CA
About this business
Location details
9880 Pacific Heights Blvd., San Diego, CA, 92121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good, it worked for us, but not perfect. This is an old property and some areas are showing their age, such as rust at corner of tub, old cabinets with sticky wood trim, ancient carpet. Carpet is filthy, my feet get black every day just from walking around room. Bathroom fan very noisy. Has 2 burner hob built in, but VERY slow to heat and doesn't get hot enough for real sizzling cooking. Plusses: VERY quiet with door closed, great safe neighborhood, wonderful mattress, and I love the A/C - great temp control, great fan contr... read more
Business response:
Dear ERIC M, Thank you for choosing Extended Stay America for your recent stay. We're pleased that you enjoyed our quiet, safe neighborhood, comfortable mattress, and efficient A/C system. However, we apologize for any inconveniences you experienced due to the aging aspects of our property. We take your comments seriously and will work to address the issues you highlighted, such as the carpet condition, bathroom fan noise, and kitchen amenities. We'll also consider your suggestions for improving lighting and amenities like o... read more
Very hard to find. No convenient restaurants.
Good place to stay in a pinch Hairdryers are give out at the front desk- you have to ask though. Carpet could use a deep cleaning. Otherwise a safe and quiet place to stay
Business response:
Dear Cecile, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service to our guests. Our housekeeping team is already at work to improve the missed areas. Please revisit and allow us to serve you better on your next visit.Sincerely,Hotel Management
It was an excellent option. There is a plaza a few minutes away from the hotel with a pretty good selection of afordable stores like Target, Marshall's, Hobby Lobby, etc. Closer to the hotel there is also a bagel place that I absolutely recommend is next to a Burger King. Also, like 15-30 min. drive, depends on the traffic, there's Westfield Mall which is a great place to dine, snack, and sight-see if you're looking for pricier stores like Kate Spade, Louis Vuitton, etc.The hotel was very convenient and quiet, the room where... read more
Business response:
Dear Maria, Thank you for selecting our Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management
Solo visit Overall it was fine. The room did have a cat smell. Did like that they have a microwave & refrigerator.
“Non smoking” room was sooo thick with the smell of smoke I could hardly stand to breathe in the room. Had to go out and buy a candle. Nasty. No trash can in the room and multiple lights didn’t work as well.
Business response:
Dear Brittney, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we apologize for the smoke smell, the failure of lights, and the lack of a trash can in your room that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome yo... read more
Frequently asked questions about Extended Stay America - San Diego - Sorrento Mesa
How is Extended Stay America - San Diego - Sorrento Mesa rated?
Extended Stay America - San Diego - Sorrento Mesa has a 3.4 star rating with 2,503 reviews.
When is Extended Stay America - San Diego - Sorrento Mesa open?
Extended Stay America - San Diego - Sorrento Mesa is open now. It will close tomorrow at 12:00 a.m.